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Customer Experience Jobs in Kuala Lumpur - September 2026 - Urgent Hiring
Paparan 3,255 hasil carian kerja kosong untuk
"customer experience"
di Kuala Lumpur
Jangan lepaskan peluang untuk kerja Customer Experience terkini! di Kuala Lumpur
Urus Pemberitahuan
MYR2,800 - MYR3,500 Sebulan
KL City
- Professional development
- About Hisential
- Hisential is a hospitality company that delivers best in class, premium personal healthcareexperience for its clients. Our objective is to build an organization that matches the Hisential dentity and delivers on our long-term business goals.Hisential is a hospitality, personal healthcare concierge business delivering a premium personal health experience across Singapore and Malaysia. For most clients, the Client Experience Executive is the first face they see when they walk through the clinic door, and often the last person they speak to on their way out which makes this the role that shapes a client's first and lasting impression of every single visit.Every Hisential patient has a personal health concierge team as their one point of contact for everything from booking a first consultation to chasing lab results and managing follow-ups.Behind that concierge sits a coordinated team that ensures continuity even outside clinic hours, so a client's care never depends on whether one person happens to be available. No call centres, no repeating their story, no chasing reports just doctor-led medical care that stays joined up from a client's first visit through to their long-term outcomes. ...
Posted
9 days ago
Undisclosed
KL City
- POSITION SUMMARY
- Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
- No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. ...
Posted
20 days ago
MYR600 - MYR600 Sebulan
Kerja di Rumah
KL City
- Malaysian Special Skills Certificate (Preferred)
- Pay: RM600.00 per month
- Education: ...
Posted
21 days ago
MYR3,000 - MYR4,200 Sebulan
Bandar Kuala Lumpur, WP Kuala Lumpur
Dekat Stesen Tren
Syarikat ini berdekatan dengan stesen tren
- Respond to customer inquiries via phone, email, and chat in Mandarin (and English when needed).
- Resolve customer complaints efficiently and escalate issues when necessary.
- Maintain accurate records of customer interactions in the CRM system. ...
Mandarin Chinese
Communication Skills
Kemahiran Diperlukan
Mandarin Chinese
Communication Skills
Customer Service
Problem Solving
Client Relationship Management
+3
Posted
5 months ago
Undisclosed
KL City
- Lead end-to-end launch and management of CSAT/NPS surveys on the EFM platform.
- Maintain real-time Tableau dashboards to ensure data integrity across all channels.
- Process VOC data from surveys, social media, and calls to perform sentiment and root cause analysis. ...
Posted
25 days ago
Undisclosed
KL City
- Conduct outbound calls to potential and existing customers to promote products and services.
- Identify customer needs and recommend suitable solutions to drive sales.
- Build and maintain positive customer relationships through professional and effective communication. ...
Posted
a month ago
Undisclosed
KL City
- Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. We are now seeking a E-Business & Digital Experience Manager to join the Chanel Malaysia business on a fixed term contract of 12 months, beginning early September. The E-Business and Digital Experience Manager will help continuously improve the overall experience of our users by developing and managing our public-facing digital products and channels. Lead, plan and help coordinate the design and delivery of digital activity. The role also work across the organisation to help modernize our ways of working and grow the organisation’s digital maturity in partnership with marketing, comms and tech.
- Strategy/leadership Work with leadership team to develop and deliver the wider organization digital experience strategy and ensure all activity responds appropriately to it
- Lead the development of public-facing digital products and services to deliver exceptional engagement ...
Posted
20 days ago
Undisclosed
KL City
- Segment Target Achievement: Shared accountability with the AD for ensuring zero preventable churn.
- Time-to-Value (TTV): Average time from contract signing to the completion of the first successful "Deep-Dive" training session with the prospect.
- Support SLA Adherence: Speed and quality of resolution for escalating client emails and technical blockers. ...
Posted
a month ago
Undisclosed
KL City
- POSITION SUMMARY
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
a month ago
Undisclosed
KL City
- Work with leadership team to develop and deliver the wider organization digital experience strategy and ensure all activity responds appropriately to it
- Lead the development of public-facing digital products and services to deliver exceptional engagement
- Collaborate across the organisation to help define processes, resources, workflow and governance to deliver the best customer experience for online. ...
Posted
a month ago
Undisclosed
KL City
- Plan, implement, monitor, and continuously improve airport customer experience initiatives across all operating stations.
- Identify operational gaps and improvement opportunities through operational assessments, customer feedback, stakeholder engagement, and industry best practices.
- Coordinate airport experience programmes to ensure service consistency, standardisation, and regulatory compliance. ...
Posted
a month ago
Undisclosed
KL City
- Work with leadership team to develop and deliver the wider organization digital experience strategy and ensure all activity responds appropriately to it
- Lead the development of public-facing digital products and services to deliver exceptional engagement
- Collaborate across the organisation to help define processes, resources, workflow and governance to deliver the best customer experience for online. ...
Posted
a month ago
Undisclosed
KL City
- Configure and implement Genesys Cloud CX solutions across core platform capabilities
- Support deployment activities including environment setup, migration support, release coordination, and go-live support
- Configure and maintain: ...
Posted
21 days ago
Undisclosed
KL City
- All-in-One Concierge: Manage premium reservations for Hotel stays, Fine Dining (13+ venues), Spa, Transportation, and Entertainment.
- Omni-channel Support: Deliver prompt and accurate information via phone, email, and chat with a genuine sense of care.
- Professional Problem Solving: Ensure First Call Resolution for inquiries and complaints while strictly adhering to privacy and safety protocols. ...
Posted
22 days ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
Customer Service (Work From Home)
MYR3,300 - MYR4,500 Sebulan
Kerja di Rumah • Graduan Baru
KL City, WP Kuala Lumpur
Dekat Stesen Tren
Syarikat ini berdekatan dengan stesen tren
- To efficiently handle customer enquiries.
- To provide fast and timely solutions to all customer related problems
- To ensure customer satisfaction by providing excellent Customer Services. ...
Customer service
Product Knowledge
Kemahiran Diperlukan
Customer service
Product Knowledge
Market Knowledge
Problem Solving
Resolving Conflict
Analyzing Information
Multi-tasking
Customer Inquiries
Customer Satisfaction
Communication Skill
Written Communication
Technical Support
Customer Care
Interpersonal
+12
Posted
12 days ago
MYR2,400 - MYR2,800 Sebulan
KL City
- Build practical retail skills through hands-on store responsibilities and customer interactions that prepare you for store lead roles.
- Expand your product knowledge of organic personal care, boosting your profile in wellness retail and sustainable brands.
- Develop people skills and customer relations that position you for supervisory or merchandising tracks within a close-knit team. ...
Posted
7 days ago
MYR3,000 - MYR7,000 Sebulan
KL City
- Engage with customers and understand their needs
- Provide professional product/service consultation
- Build meaningful rapport with customers through excellent service. ...
Posted
5 days ago
MYR3,000 - MYR3,500 Sebulan
KL City
- Ensure staff follow company SOPs, hygiene, grooming and service standards.
- Monitor customer service and handle customer complaints professionally.
- Check food and beverage quality before/during service. ...
Posted
4 days ago
MYR4,000 - MYR5,000 Sebulan
KL City
- Sales & Business Development
- Manage assigned customer accounts and achieve individual sales and revenue targets.
- Develop new business opportunities through prospecting, networking, referrals, and proactive sales activities. ...
Posted
4 days ago
MYR2,500 - MYR3,500 Sebulan
KL City
- Welcome and serve guests with a positive attitude.
- Take food and beverage orders accurately.
- Serve meals and drinks in a timely manner. ...
Posted
7 days ago
Hiede Sports Sdn Bhd
MYR2,000 - MYR3,000 Sebulan
KL City
- Love talking to people? Passionate about sports?
- Looking for a workplace where you can grow?
- Join us and be part of a team that helps badminton players perform at their best ...
Posted
8 days ago
MYR2,500 - MYR2,998 Sebulan
KL City
- Greet and welcome customers in a friendly and professional manner.
- Take customer orders accurately and explain menu items when required.
- Operate the POS system and handle cash, card and cashless payments accurately. ...
Posted
4 days ago
MYR2,500 - MYR3,500 Sebulan
KL City
- Welcome and serve guests with a positive attitude.
- Take food and beverage orders accurately.
- Serve meals and drinks in a timely manner. ...
Posted
15 days ago
MYR2,000 - MYR3,000 Sebulan
KL City
- Floor Staff responsible for providing customer service, taking orders, serving food and drinks, maintaining cleanliness in dining areas, setting up and clearing tables, supporting kitchen operations, and operating the POS to ensure smooth service and customer satisfaction.
Posted
3 days ago
MYR2,000 - MYR3,000 Sebulan
KL City
- Floor Staff responsible for providing customer service, taking orders, serving food and drinks, maintaining cleanliness in dining areas, setting up and clearing tables, supporting kitchen operations, and operating the POS to ensure smooth service and customer satisfaction.
Posted
7 days ago
MYR2,500 - MYR3,500 Sebulan
KL City
- Accelerate your on-camera skills with regular hosting practice and coaching from our marketing lead.
- Expand your network by collaborating with product, merchandising, and customer support teams.
- Build a measurable track record by owning live metrics like conversion and viewer retention each week. ...
Posted
11 days ago
MYR850 - MYR1,700 Sebulan
KL City
- Tutti Frutti is offering an Internship & Fresh Graduate Programme in Malaysia across various departments. The programme seeks enthusiastic interns and fresh graduates eager to gain real-world experience, develop practical skills, and receive hands-on exposure to day-to-day operations in a supportive, customer-focused environment.
Posted
14 days ago
MYR11,000 - MYR14,000 Sebulan
KL City
- Lead, coach, and develop the sales team to achieve business targets.
- Set clear performance expectations and conduct regular performance reviews and coaching sessions.
- Build a high-performing, customer-centric sales culture focused on accountability and continuous improvement. ...
Posted
6 days ago
MYR1,700 - MYR2,200 Sebulan
KL City
- The Service Crew is responsible for providing friendly, efficient customer service and supporting smooth daily outlet operations. Key duties include taking orders, serving food and beverages, handling payments via POS, assisting with basic food preparation, maintaining cleanliness and hygiene, replenishing stock, and ensuring customers have a pleasant dining experience.
Posted
14 days ago
MYR4,000 - MYR5,000 Sebulan
KL City
- On-Site Client Deployment: Work directly at the client’s designated location in KL City Centre to execute cloud infrastructure projects, deliver system integration, and manage technical client requirements.
- Cloud Infrastructure Provisioning: Design, deploy, and maintain secure, highly available cloud environments (AWS, Azure, or GCP) aligned with client security and operational policies.
- Automation & IaC: Write and manage clean Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or Bicep to automate provisioning and minimize manual configuration. ...
Posted
3 days ago
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