Provide exceptional customer service to all shoppers, primarily in Mandarin, addressing inquiries, resolving complaints, and offering product information to ensure a positive shopping experience.
Provide support to client employees by explaining workplace tools and processes, reinforcing protocols and etiquette, and being available to answer questions about the work environment.
Proficient in both Mandarin and English communication. Priority will be given to candidates with outdoor sales experience in real estate, automobiles, insurance, tourism, beauty and hairdressing, credit card sales, etc., and those with 2 years or more of relevant retail work experience.
Prepare and serve a variety of coffee and other beverages according to established recipes and quality standards, ensuring consistency and customer satisfaction.
1–2 years of experience in FMCG, Retail, Supermarket or Key Account Modern Trade Sales is preferred; experience with major retail or bookstore chains is an added advantage.