Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or equivalent experience
Minimum 3–5 years of experience in Customer Service, Supply Chain, Logistics, or related operational roles.Hands‑on experience with OTC processes in a B2B environment.
Solid SAP system knowledge and good PC skills for daily operations.
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Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
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Handle inbound and outbound calls professionally and courteously, providing excellent customer service and resolving customer enquiries or complaints effectively.
Engage with interested customers, understand their needs, and assist with loan application submissions to support customer retention and satisfaction.
Manage administrative processes related to insurance products, from customer interviews and documentation to application submission and payment arrangements.
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Handle inbound and outbound calls professionally and courteously, providing excellent customer service and resolving customer enquiries or complaints effectively.
Engage with interested customers, understand their needs, and assist with loan application submissions to support customer retention and satisfaction.
Manage administrative processes related to insurance products, from customer interviews and documentation to application submission and payment arrangements.
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