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Customer Relations Jobs in Federal Territory - October 2026 - Urgent Hiring
Showing 933 jobs results for
"customer relations"
in Federal Territory
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Manage Alert
Undisclosed
KL City
- Participates in designing of QA monitoring formats and quality standards
- Performs call monitoring and provides trend data
- Uses QA results to compile and track performance at team and individual level ...
Posted
a month ago
Accenture Southeast Asia
Undisclosed
KL City
- Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence
- Monitor and manage day-to-day operations across all communication channels
- Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution ...
Posted
a month ago
Undisclosed
KL City
- 100% Visa Sponsorship Provided
- Flight Ticket Provided
- Accommodation Support ...
Posted
23 days ago
Undisclosed
KL City
- Visa Provided: Full sponsorship for international candidates.
- Location: Heart of KL (KL Sentral) – the best-connected hub in the city.
- Culture: Modern office, casual dress code, and diverse team. ...
Posted
23 days ago
Undisclosed
KL City
- Handle customer inquiries via Live chat/Email
- Resolve standard L1 queries, including general product information, basic transaction status checks ,account guidance and FAQs
- Follow strict SOP-based handling and scripts ...
Posted
23 days ago
Undisclosed
KL City
- Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
- To actively cross selling Banking/Financial products.
- Assess/evaluate and propose credit applications diligently. ...
Posted
a month ago
Undisclosed
KL City
- Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
- To actively cross selling Banking/Financial products.
- Assess/evaluate and propose credit applications diligently. ...
Posted
a month ago
Undisclosed
KL City
- Support Korean-speaking customers via Chat & Email
- Resolve customer inquiries professionally and efficiently
- Deliver an exceptional customer experience ...
Posted
23 days ago
Undisclosed
KL City
- Quality Assurance Reviews: Conduct regular quality audits on customer interactions to ensure compliance with SOPs, communication standards, and solution accuracy. Provide structured coaching using established frameworks to drive agent performance improvement.
- Quality Framework & Governance: Maintain and enhance QA frameworks including scorecards, coaching approaches, and audit standards to ensure consistency, fairness, and continuous improvement across teams.
- Reporting & Insights: Prepare concise, data-driven reports to highlight performance trends, gaps, and risks. Communicate actionable recommendations to stakeholders and track the effectiveness of implemented actions. ...
Posted
a month ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a month ago
Undisclosed
KL City
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
a month ago
Undisclosed
KL City
- Understand Shopee’s chatbot functionalities in detail: Take ownership on Shopee Chatbot, develop SOP and solution to improve self service and quality for Shopee users
- Actively benchmark competitors and other regions and propose new available technology /models for better user experience and/or efficiency.
- Develop and manage end to end models and tools, liaise with different functions, identify top contact drivers and mitigate contacts to Live agent by utilizing available Chatbot tools. ...
Posted
a month ago
Undisclosed
KL City
- Design and develop AI Agents for Customer Service and operational use cases.
- Build agentic workflows involving reasoning, decision-making, tool calling, and multi-step task execution.
- Enable AI Agents to interact with internal systems through APIs, automation tools, and other integration mechanisms. ...
Posted
a month ago
MYR2,000 - MYR2,400 Per Month
KL City
- Maternity leave
- Opportunities for promotion
- Professional development ...
Posted
a month ago
Undisclosed
KL City
- To ensure all premium collection transactions (bank’s order, collecting banks, credit / debit cards, daily mail, Easipay, GIRO, JomPAY, lockbox, SSS, and standing instruction) are attended meet/exceeded department’s performance metrics and standards.
- Attending to correspondence, telephone enquiries/complaints from policyholders, branches, agents & bankers relating to policy matters in a clear, accurate & timely manner via different channel, i.e., Email, letter, ICM, Call Centre escalations.
- Collate and monitoring all reports as and when required, i.e. collection volume, performance & productivity, cancellation report, bank updates etc. ...
Posted
22 days ago
Undisclosed
KL City
- Perform daily monitoring of deals and assisting with the end-to-end deal trafficking process on an ongoing basis.
- Support frontline account managers and internal deals team to communicate with clients to ensure all the campaigns are live and running with the campaign target date.
- Keep campaign details such as client’s campaign goals, budgets, flight dates and any other information that is necessary up to date. ...
Posted
a month ago
Undisclosed
KL City
- Visa Provided: Full sponsorship for international candidates.
- Location: Heart of KL (KL Sentral) – the best-connected hub in the city.
- Culture: Modern office, casual dress code, and diverse team. ...
Posted
a month ago
Undisclosed
KL City
- Client Champion: Communicate with clients, providing regular updates on campaign performance, industry trends, and new opportunities in a timely manner.
- Trusted Advisor: Maintain strong, long-lasting relationships with clients based on trust, transparency, and timely communication. Provide recommendations to help clients achieve their business goals.
- Strategic Insight: Develop an understanding of client businesses, target audiences, competitive landscapes, and industry trends. ...
Posted
2 days ago
Undisclosed
KL City
- Client Champion: Communicate with clients, providing regular updates on campaign performance, industry trends, and new opportunities in a timely manner.
- Trusted Advisor: Maintain strong, long-lasting relationships with clients based on trust, transparency, and timely communication. Provide recommendations to help clients achieve their business goals.
- Strategic Insight: Develop an understanding of client businesses, target audiences, competitive landscapes, and industry trends. ...
Posted
2 days ago
Undisclosed
KL City
- Client Champion: Communicate with clients, providing regular updates on campaign performance, industry trends, and new opportunities in a timely manner.
- Trusted Advisor: Maintain strong, long-lasting relationships with clients based on trust, transparency, and timely communication. Provide recommendations to help clients achieve their business goals.
- Strategic Insight: Develop an understanding of client businesses, target audiences, competitive landscapes, and industry trends. ...
Posted
11 days ago
Undisclosed
KL City
- Client Champion: Communicate with clients, providing regular updates on campaign performance, industry trends, and new opportunities in a timely manner.
- Trusted Advisor: Maintain strong, long-lasting relationships with clients based on trust, transparency, and timely communication. Provide recommendations to help clients achieve their business goals.
- Strategic Insight: Develop an understanding of client businesses, target audiences, competitive landscapes, and industry trends. ...
Posted
12 days ago
Undisclosed
KL City
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. ...
Posted
13 days ago
Undisclosed
KL City
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. ...
Posted
14 days ago
Undisclosed
KL City
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. ...
Posted
15 days ago
Undisclosed
KL City
- Delivers presentation on Casio scientific calculators, features and benefits to existing, new and prospective clients to promote sales and market development.
- Follow up with distributor on assigned plans for school activities and ensure actions are carried out appropriately and propose solutions for crisis management.
- Execute marketing events involving school dealers to increase distribution points in schools. ...
Posted
21 days ago
MYR1,700 - MYR3,000 Per Month
KL City
- Contact potential customers through outbound calls using company-provided leads.
- Understand customers' needs and recommend suitable financial solutions.
- Build rapport and maintain professional communication with customers. ...
Posted
2 days ago
MYR2,000 - MYR2,000 Per Month
KL City
- JOB DESCRIPTION
- RESPONSIBILITIES:-
- Call Centre Officer/Recovery Officer : ...
Posted
2 days ago
MYR2,000 - MYR2,000 Per Month
KL City
- JOB DESCRIPTION
- RESPONSIBILITIES:-
- Call Centre Officer/Recovery Officer : ...
Posted
2 days ago
Undisclosed
KL City
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. ...
Posted
18 days ago
Senior Customer Assistant (New Outlet - Watsons Pink Sunway Velocity) Senior Customer Assistant (New Outlet - Watsons Pink Sunway Velocity)
Watson's Personal Care Stores Sdn Bhd
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