Develop, agree and implement the annual account development plan / JBP for required categories.
Build & execute eRetailer promotional plans/calendar in line with the Integrated Commercial Planning process. Ensure all eCommerce initiatives are tracked, measured, and reported on.
Utilize analytics to formulate plans and develop strategies to generate demand and acquire, retain and utilize knowledge of differences in retailer website technical capabilities and business processes and customize recommendations to maximize sales.
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Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
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Serve as the senior (L3) escalation point for application incidents and change requests that require code-level fixes on the Mendix Low-Code Platform.
Perform thorough investigation and root cause analysis of reported issues, and design and implement code changes to resolve bugs and deliver small change requests (CRs).
Coordinate and execute deployments of fixes and changes, ensuring releases do not disrupt the client's ongoing project team, timelines, or environments.
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Drive strong business fundamentals in HVAC Service operations to maximize customer satisfaction and profit margin. This includes effective planning and deployment of resources, efficient administration of field operations, and active participation in quotes to drive growth.
Champion service growth by deeply understanding customer needs, market dynamics, and industry trends, while executing strategies that deliver year-on-year revenue and margin growth across recurring and non-recurring revenue streams.
Lead the Operational Cadence to consistently track progress and manage financial and operational targets for the Service business. Foster strong collaboration within the country Service Delivery team and cross functional stakeholders with aligned goals to analyze performance trends, proactively identify risks and opportunities, and drive strategic actions that maximize business outcomes.
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Lead the complete sales process including prospecting, qualification, closing, contracting, implementation, and ensuring high-standard after-sales support through solution/consultative selling
Build long-term, value-based customer relationships by continuously uncovering changing needs, improving customer experience, and adding value through creative solutions
Establish credibility with stakeholders by demonstrating business acumen, professional expertise, and adapting one's communication style to align with customers' working styles
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Responsible in solution/technical/consultative selling
Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard
Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products
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