Basic car park operations & equipment handling
Traffic control & safety awareness
Problem-solving & complaint handling
Responsible
punctual & able to work shifts
Customer service & communication skills
Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
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Monitor and coordinate Import and Export shipments related daily activity.
Provide customer and operation support to all vendors, suppliers, agents to facilitate the export and import objective.
Interact with customer in courteous manner, arranging international shipments, meeting customer service standards, troubleshooting and problem solving.
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Manage end-to-end customer order processing in coordination with the Sales team.
Enforce correct pricing and discounts according to annually updated guidelines while collaborating with Finance to ensure compliance with customer credit terms.
Prepare delivery notes and all required shipping documents while coordinating the timely shipment of customer orders and warehouse drop-offs.
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The Customer Service Representative supports the Sales Team by ensuring customers receive prompt and effective assistance, and that all enquiries are addressed in a timely and professional manner to maintain a high level of customer satisfaction.
Main focus and priority on internal clients (other entities within the Leviat Group), including clients from other countries.
Upselling – actively promote associated products when responding to customer enquiries.
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The Customer Service Representative supports the Sales Team by ensuring customers receive prompt and effective assistance, and that all enquiries are addressed in a timely and professional manner to maintain a high level of customer satisfaction.
Main focus and priority on internal clients (other entities within the Leviat Group), including clients from other countries.
Upselling – actively promote associated products when responding to customer enquiries.
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