Data Cleanup & Migration: Assist the Manager in cleaning, mapping, and organizing customer data for the new system.
Data Integrity & Compliance: Maintain strict database hygiene by ensuring all customer data captures are accurate, deduplicated, and fully compliant with local data privacy laws (e.g., PDPA guidelines, customer marketing consent tracking).
Campaign Execution: Set up and deploy daily customer communications via Email, SMS, or WhatsApp based on target segments.
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Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, in Engineering (Mechanical), Engineering (Others) or equivalent.
Results-oriented with good customer service ability.
Candidates with relevant working experience will be an added advantage.
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Manage and maintain client accounts, including generating daily, weekly, and monthly reports.
Act as the primary point of contact for clients, residents, vendors, contractors, and stakeholders, handling inquiries, complaints, and operational matters via phone, email, and meetings.
Coordinate and resolve customer issues, including defect reporting, payment discrepancies, invoice reconciliation, system issues, and service-related concerns.
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Manage and maintain client accounts, including generating daily, weekly, and monthly reports.
Act as the primary point of contact for clients, residents, vendors, contractors, and stakeholders, handling inquiries, complaints, and operational matters via phone, email, and meetings.
Coordinate and resolve customer issues, including defect reporting, payment discrepancies, invoice reconciliation, system issues, and service-related concerns.
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System Migration: Oversee the smooth transition from the old CRM system to the new platform without data loss.
Retail Training & Adoption: Create user guides and train boutique teams to effectively use the system for customer relationship building as well as drive customer sign up for the new loyalty app.
Marketing Partnership: Collaborate with the marketing team to provide customer insights and spearhead targeted campaigns for strategic client automation journeys.
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Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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