Hiring a Collections Supervisor/Manager to lead and manage the collections team, drive collection and recovery targets, develop and implement collection strategies, oversee daily operations, ensure compliance with policies and legal requirements, monitor performance and reporting, handle escalations, and collaborate with internal and external stakeholders.
1) Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
2) Manage customer escalations and ensure that these are answered, tracked and escalated as required
3) Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
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