Handle incoming and outgoing customer calls and emails from the office, providing accurate information and resolving enquiries, issues and complaints within established service timelines.
Handle incoming and outgoing customer calls and emails from the office, providing accurate information and resolving enquiries, issues and complaints within established service timelines.
To fulfil all call work related to SG’s management of the client database which includes calls to Active, Unrealised, Inactive and one-off donors for various reasons such as to obtain new financial details, to upgrade donation amount, to reactivate the donor, to convert the donor to recurring etc.
Attend to customers and intermediaries’ enquiries and service requests received across all communication channels, e.g phone, e-mail, webchat and social media.