Manage end-to-end import and export logistics, including shipment planning, coordination, and preparation of shipping documentation.
Coordinate closely with customers and suppliers to ensure orders and deliveries are processed smoothly and on schedule.
Work closely with transport partners, including shipping agents, freight forwarders, and shipping lines, to arrange and monitor import and export shipments....
Customer Enquiries & Communication: Manage and respond to customer enquiries through WhatsApp, social media, email, phone calls and other assigned channels. Provide accurate information regarding menus, promotions, outlet information and general enquiries.
Reservations & Guest Requests: Handle reservation enquiries, confirmations, amendments and cancellations. Coordinate special requests, large group bookings and other arrangements with the respective outlets when required.
Complaints & Feedback: Receive and document customer complaints and feedback, obtain the necessary information and coordinate with Outlet Managers or the Operations Team for investigation and resolution....
Customer Enquiries & Communication: Manage and respond to customer enquiries through WhatsApp, social media, email, phone calls and other assigned channels. Provide accurate information regarding menus, promotions, outlet information and general enquiries.
Reservations & Guest Requests: Handle reservation enquiries, confirmations, amendments and cancellations. Coordinate special requests, large group bookings and other arrangements with the respective outlets when required.
Complaints & Feedback: Receive and document customer complaints and feedback, obtain the necessary information and coordinate with Outlet Managers or the Operations Team for investigation and resolution....
Candidates should possess strong Customer Service and Customer Support skills, including the ability to respond professionally and efficiently to customer inquiries.
Candidates should possess skills related to Customer Satisfaction, with a focus on follow-up, issue resolution, and building long-term relationships.
Candidates should possess abilities in Customer Service Management, such as organizing service workflows, tracking cases, and supporting continuous improvement of service processes....