Customer Service
Telemarketing
Telesales
Communication Skills
Persuasion Skills
Upselling
Problem Solving
Customer Relationship Management
Lead Generation
Sales
Serve as the first point of contact for all customer inquiries, providing prompt, professional, and courteous assistance via phone, email, and in-person.
Effectively manage and resolve customer complaints and issues with a high degree of empathy and problem-solving skill, aiming for first-contact resolution whenever possible.
Maintain accurate and detailed customer records, documenting all interactions, transactions, comments, and complaints.
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JOB RESPONSIBILITIES- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.- Arrange replacement classes and communicate schedule changes to parents.- Notify customers of class closures (e.g., due to bad weather or maintenance).- Must have proven experience in sales and the ability to close deals effectively.- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.- Follow up closely on trial classes and student leads to maximize new enrollments.- Prepare, distribute, and control student certificates, progress reports, and starter kits.- Process customer payments and ensure timely fee collections.- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.- Support and assist with enrollment for swim competitions, camps, and events.- Support the execution of child safety and safeguarding policies.- Perform ad-hoc tasks as assigned by management.
JOB RESPONSIBILITIES- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.- Arrange replacement classes and communicate schedule changes to parents.- Notify customers of class closures (e.g., due to bad weather or maintenance).- Must have proven experience in sales and the ability to close deals effectively.- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.- Follow up closely on trial classes and student leads to maximize new enrollments.- Prepare, distribute, and control student certificates, progress reports, and starter kits.- Process customer payments and ensure timely fee collections.- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.- Support and assist with enrollment for swim competitions, camps, and events.- Support the execution of child safety and safeguarding policies.- Perform ad-hoc tasks as assigned by management.