Microsoft Excel & Word
Customer Service
Point of Sale (POS) Systems
Sales
Cash Handling
Product Knowledge
Inventory Management
Communication Skills
Communication Skills
Order Lifecycle Management: Oversee the daily management of customer orders, ensuring accurate processing and timely fulfillment.
Cross-Functional Resolution: Collaborate with manufacturing, engineering, and logistics teams to troubleshoot and resolve complex/escalated operational issues, ensuring On-Time Delivery (OTD) aligns with revenue targets.
KPI Leadership: Lead the development, implementation, and monitoring of Key Performance Indicators (KPIs) for the Customer Service (CSR) Team to guarantee service levels meet or exceed customer expectations.
...