Handle incoming customer communications, including phone calls, emails, and live chats, related to order placement, inquiries, complaints, and troubleshooting, ensuring accurate and timely information is provided.
Process, update, and maintain customer accounts and records accurately in the SAP system.
Manage and resolve queries, complaints, or litigations from both customers and internal stakeholders, ensuring close follow-up until full case closure.
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The Sales Cum Customer Service is responsible for delivering excellent customer service, achieving sales targets, handling customer enquiries, following up on sales opportunities, coordinating customer requirements, and ensuring a high level of customer satisfaction.
Managing and implementing customer care strategies, including handling customer inquiries & investigations, resolving complaints, and ensuring customer satisfaction.
Responding to customer inquiries via various communication channels, including phone, email, chat, and social media.
Developing a deep understanding of the company's products and services to effectively address customer inquiries.
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This Customer Service Executive position will support the calibration work and work closely with the Sales Team on customer inquiry and related documentation to be completed.
- Managing 3rd party sub-contract in handling the calibration work by taking quotation, issuing PO and manage & coordinate the scheduling for delivery.
- Preparation of quotations to client & purchase order to vendors
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If you are looking to excel and make a difference, take a closer look at us…
Engage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. Recommend Bank’s products and services to customers and responsible for high levels of Customer service and seamless transactions.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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To provide timely sales order entry into system by meeting Navision standard (correct item card, part no, quantity, revision, date, price, ship to location etc.)
To provide at least current month and 3 months forecast demand in ERP system which consider material and production lead time, minimize exposure and liability.
To liaise with customer and provide shipment demand plan.
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