Appointment Management: Schedule, confirm, reschedule, and cancel patient appointments while coordinating with the clinical team to ensure a smooth appointment workflow.
Patient Reception: Welcome patients warmly, assist with registration, and ensure all required forms and information are accurately completed.
Information Provision: Provide accurate information regarding dental services, treatment options, fees, and clinic policies and procedures.
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Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.
Explain product information to customers and guide them on proper product usage.
Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Minimum Diploma or Bachelor's Degree in Business Administration, Communications, Customer Service, or a related field. (Relevant working experience may be considered in lieu of qualifications.)
Minimum 2 years of experience in customer service, customer support, call centre, or a related role.
Comfortable working with computers, digital communication platforms, and Microsoft Office applications.
...
Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.
Explain product information to customers and guide them on proper product usage.
Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.
Explain product information to customers and guide them on proper product usage.
Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.