To handle all types of customers from various channels including correspondence from customers, providing customers with answers to their technical issues, general and product enquiries. Each Customer Service Professional will ensure that each transaction is handled in a way that contributes to overall customer satisfaction and increases customer loyalty.
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Handle customer inquiries via live chat, inbound/outbound calls, and email & respond to them in a professional and timely manner.
Develop strong product and operational knowledge to effectively resolve customer issues and enhance customer experience.
Handle customer complaints and provide appropriate solutions or alternatives within agreed service timelines, with proper follow-up to ensure resolution.
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