Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
+8
Posted
a month ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
Handle/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
Understandand interact with avariety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
Handle/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
Understand and interact with a variety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
Support sales opportunity management cycle for customers by fulfilling operational requests.
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Support day‑to‑day operations of the Sales Order Automation platform, including monitoring order flows, routing customer purchase orders, and troubleshooting processing issues.
Manage and escalate automation incidents, system defects, and enhancement requests, collaborating with Customer Service teams to resolve issues and prevent recurrence.
Monitor system usage and performance metrics, perform data audits to ensure accuracy, support configuration consistency, and execute functional testing to maintain production stability.
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Work with Front Office, sales team and order fulfillment to improve order booking TAT, CRDD, OBE handling and other customer experience related to sales order management process
Work with partners on the KCX score and service recovery process
Use PDCA approach to continue to improve processes.
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## Customer Service Officer (Morning/Afternoon/Night- Rotational Shift)Applylocations: Bayan Lepastime type: Full timeposted on: Posted Todayjob requisition id: R000076604**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years.
Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comWe are seeking a detail-oriented and proactive **Experienced** **Customer Service Representative (Rotational Shift)** to join our team based in **Bayan Lepas, Penang. ### **Key Responsibilities**:* **Customer Relationship Management:** Develop and maintain effective and professional relationships with customers.
* **Account Support:** Assist with account management and transaction processing to ensure smooth operations. * **Product & Technical Support:** Provide guidance and support related to customer transactions, feedback, and requests. * **Stakeholder Liaison:** Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive ExperiencedCustomer Service Representative to join our team based in Bayan Lepas, Penang .
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Bachelor’s Degree or at least Diploma or equivalent in any discipline.
Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Minimum of 6 months work experience in customer support in any industry.
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Bachelor’s Degree or at least Diploma or equivalent in any discipline.
Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
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