Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification
Provide service training to the customer and peers
Lead end-to-end customer support operations across multiple regions, ensuring consistent service standards.
Develop and implement regional customer service SOPs, workflows, and escalation matrices tailored for each market while aligning wit overall brand guidelines.
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Maqo Engineering is a hands-on engineering firm focused on precision, practical problem-solving, and career growth for field teams. The O&M (Operations & Maintenance) Coordinator role is responsible for ensuring seamless post-sale support, maintaining customer satisfaction, and optimizing operational efficiency across service activities.
Sharpen your sales operations skills by owning tender preparation, quotation drafting and submission follow-up for real customer projects.
Build strong cross-functional experience through daily coordination with Customer Service, Technical, Account and Admin teams.
Expand your client-facing experience handling enquiries across phone, WhatsApp and email while maintaining accurate records and sales follow-up reports.
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STARPARK SDN BHD is hiring a Customer Service & Product Listing Executive (E-Commerce) to support e-commerce growth by creating high-quality product content, conducting market research, optimising listings for SEO, and handling customer enquiries via email, WhatsApp, and other messaging tools.