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Customer Service Support Jobs in Shah Alam - August 2026 - Urgent Hiring
Showing 151 jobs results for
"customer service support"
in Shah Alam
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Undisclosed
- Product Support
- Conduct basic device and performance checks on customers' units at designated Service stations. Ensure all products are handled in line with documental procedures and standard operating guidelines.
- Provide first-level troubleshooting to customers at the service point, minimizing any disruption to their product use. ...
Posted
21 days ago
Undisclosed
- Oversee end-to-end order processing, including intake, validation, modification, and closure, Sales, Return, Sample, Demo, Equipment, etc.
- Ensure all orders are processed accurately and in alignment with internal policies and service standards
- Manage backorder communications with customer and sales team ...
Posted
2 days ago
Undisclosed
- Oversee end-to-end order processing, including intake, validation, modification, and closure, Sales, Return, Sample, Demo, Equipment, etc.
- Ensure all orders are processed accurately and in alignment with internal policies and service standards
- Manage backorder communications with customer and sales team ...
Posted
3 days ago
Undisclosed
- Customer-focused skills, including Customer Service and Customer Experience.
- Service quality skills, including Customer Satisfaction and Customer Support.
- Experience working as Customer Service Representatives or in similar customer-facing roles. ...
Posted
3 days ago
Undisclosed
- Being proactive in identifying and developing new business opportunities via effective selection and categorisation of customers.
- Practice effective account planning, preparation and reporting by ensuring concise and effective update of reports as required by management.
- Demonstrate effective account management and development via Account analysis to establish a deep understanding of the customer’s business and their problems/concerns and priorities. ...
Posted
12 hours ago
Undisclosed
- The Senior Customer Service Executive is responsible for overall customer satisfaction by supporting the Sales Team to ensure customer' needs and concerns is efficiently and effectively managed i.e., to turn unhappy customers into return guests. Build rapport and establish good relationships with customers to ensure customer retention
- Develop business process improvement solutions & service quality processes to enhance customer service operations.
- Responsible for Key Accounts and Export Sales ...
Posted
9 days ago
MYR2,800 - MYR3,300 Per Month
- Conduct calibration and maintenance activities on site and in laboratory.
- Perform after sales service, installation, testing and commissioning.
- Carry out ad-hoc work especially site work, work at height, trouble shooting, perform corrective action and complete on site repair. ...
Posted
9 days ago
Undisclosed
- Being proactive in identifying and developing new business opportunities via effective selection and categorisation of customers.
- Practice effective account planning, preparation and reporting by ensuring concise and effective update of reports as required by management.
- Demonstrate effective account management and development via Account analysis to establish a deep understanding of the customer’s business and their problems/concerns and priorities ...
Posted
12 days ago
Undisclosed
- Manage end-to-end order operations, including sales, returns, samples, demos, equipment, and platform orders, ensuring accurate processing, validation, fulfillment, modification, and closure in compliance with internal policies, business rules, SLAs, and regulatory requirements.
- Monitor order status throughout the order-to-delivery cycle, proactively managing backorders, delivery issues, stock availability, pricing updates, and order-related exceptions to ensure timely resolution.
- Coordinate with third-party warehouses, forwarders, wholesalers, pharmacies, sales teams, and internal stakeholders to ensure seamless order fulfillment and delivery execution. ...
Posted
14 days ago
MYR2,800 - MYR3,300 Per Month
- Conduct calibration and maintenance activities on site and in laboratory.
- Perform after sales service, installation, testing and commissioning.
- Carry out ad-hoc work especially site work, work at height, trouble shooting, perform corrective action and complete on site repair. ...
Posted
20 days ago
Undisclosed
- Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
- Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
- Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects. ...
Posted
20 days ago
Undisclosed
- Handle customer queries related to bookings, delivery updates, proof uploads, and service status
- Coordinate with operations and drivers for shipment tracking and issue resolution
- Monitor ongoing and completed bookings through the system dashboard ...
Posted
22 days ago
Undisclosed
- Being proactive in identifying and developing new business opportunities via effective selection and categorisation of customers.
- Practice effective account planning, preparation and reporting by ensuring concise and effective update of reports as required by management.
- Demonstrate effective account management and development via Account analysis to establish a deep understanding of the customer’s business and their problems/concerns and priorities ...
Posted
24 days ago
Undisclosed
- Handle customer queries, feedbacks and other general correspondence including checking stock availability and preparing quotation.
- Provide technical knowledge, pricing and stock information.
- Receiving and processing of customer orders for HK/TW and the management of those same orders until completion. Minimum order processing accuracy at 98% of all orders received each day. ...
Posted
20 days ago
PKT Logistics Group Sdn Bhd
Undisclosed
- Assist to pickup inbound calls
- Assist to handle complaint calls
- Perform appointment calls to confirm service appointments ...
Posted
a month ago
Undisclosed
- Define customers segments based on set criteria indicating customer importance, growth potential
- Map out customers' journey and relevant touchpoints impacting customers' needs and satisfaction, for both Print & Online products
- Work with Products, Sales, Marketing, CS to design strategy, value-add service, product offering, pricing to drive customer stickness and satisfaction ...
Posted
a month ago
Undisclosed
- Evaluate complex enquiries and provide technical assistance on product sizing, application, and system solutions, ensuring compliance with technical and commercial specifications
- Interpret engineering drawings, schematic diagrams, and project specifications to evaluate technical requirement and recommended compliant product & system solutions
- Deliver high-quality customer support across telephony, email, chat, and digital channels while meeting established Service Level Agreements ...
Posted
24 days ago
Undisclosed
- Customer recovery and problem resolution, with a focus on customer listening, empathy, and meaningful resolution that inspires customer loyalty. Drive positive results for customer & partner experience and customer retention
- Drive customer recovery across all products, services, and customer support scenarios such as M365, Azure, Windows, networking etc., Specialization may occur based on expertise and business need.
- Advocate for the best resolution possible for the customer while balancing Microsoft policy and interests through exception management. ...
Posted
a month ago
Undisclosed
- Customer recovery and problem resolution, with a focus on customer listening, empathy, and meaningful resolution that inspires customer loyalty. Drive positive results for customer & partner experience and customer retention
- Drive customer recovery across all products, services, and customer support scenarios such as M365, Azure, Windows, networking etc., Specialization may occur based on expertise and business need.
- Advocate for the best resolution possible for the customer while balancing Microsoft policy and interests through exception management. ...
Posted
a month ago
Undisclosed
- Project Delivery Governance: Oversee end to end delivery of wholesale projects (IPLC, IEPL, DIA, Dark Fiber, Cloud, Cybersecurity), ensuring timely execution and risk management.
- Customer Experience Management: Own overall customer experience across key accounts, acting as escalation point for critical issues and driving proactive stakeholder engagement.
- Service Operations & After Sales: Lead post delivery operations including incident management, escalations, and service recovery to ensure consistent service performance. ...
Posted
a month ago
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