Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
+7
Posted
2 days ago
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Customer Service
Communication Skills
Problem-Solving
Empathy
Multitasking
Email Support
Social Media Management
Voice Support
Conflict Resolution
Time Management
Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Receive, review, and validate equipment order applications submitted by Sales Representatives via Salesforce CPQ (Chatter).
Create accurate Equipment Order Forms based on approved applications, generate PDF documents, and ensure completeness and data integrity.
Upload contracts to DocuSign, select and apply appropriate templates, and issue contracts within one business day in accordance with service level expectations.
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
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Accurately process and enter orders, including those requiring special handling or cases where order entry by external vendors is not feasible. This includes digital order entry utilizing OCR technology.
Manage end‑to‑end order processing—order intake, validation, modification, fulfillment, and closure—across Sales, Returns, Samples, Demos, and Equipment orders.
Proactively manage backorder scenarios by coordinating timely and clear communications with customers and the sales team.
...
Monitor, investigate, and resolve IDOC (Intermediate Document) errors within defined timelines, ensuring timely stakeholder communication for urgent issues.
Collaborate with internal and external stakeholders to identify root causes and determine corrective actions, including decisions to correct or park IDOCs until closure.
Monitor sales order conversion status for HOYA and escalate errors to the ICO Japan team.
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