Provide first level support to all phone/ email enquiries whilest meeting service level and SOP standard.
Identify Customer’s needs, clarify enquiries/ complaints and resolve them in a prompt and professional manner.
Coordinate with Internal Departments and escalate the unresolved issues to the second level support tem and esure all cases are followed through to closure.
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Customer Support
Problem Solving
Communication Skills
Active Listening
Product Knowledge
Time Management
Empathy
Conflict Resolution
Data Entry
Call Handling
Patience
Technical Support
Customer Support
Problem Solving
Communication Skills
Active Listening
Product Knowledge
Time Management
Empathy
Conflict Resolution
Data Entry
Call Handling
Patience
Technical Support
Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, complaints and order status via phone, and email.
Build and maintain strong customer relationships by actively listening to their needs, understanding their concerns, and offering personalized solutions to enhance their overall experience.
Proactively identify and resolve customer issues and complaints, employing effective problem-solving and conflict resolution techniques to ensure customer satisfaction and retention.
...
Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, complaints and order status via phone, and email.
Build and maintain strong customer relationships by actively listening to their needs, understanding their concerns, and offering personalized solutions to enhance their overall experience.
Proactively identify and resolve customer issues and complaints, employing effective problem-solving and conflict resolution techniques to ensure customer satisfaction and retention.
...
Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding products, services, complaints and order status via phone, and email.
Build and maintain strong customer relationships by actively listening to their needs, understanding their concerns, and offering personalized solutions to enhance their overall experience.
Proactively identify and resolve customer issues and complaints, employing effective problem-solving and conflict resolution techniques to ensure customer satisfaction and retention.
...