- Check equipment and operating systems and correct them where necessary
25 days
3,600+ Customer Service Representative Jobs in Malaysia | Job Vacancies | November 2026 | Maukerja
Showing 3,651 jobs results for
"customer service representative"
- To respond to incoming calls, emails, displacements, refunds & reimbursement, and outbound tasks within a specified SLA/SLO, according to company guidelines and quality assurance standards.2. Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by company's terms and policies.3. Demonstrate ownership of candidate issues, urgency, and work proactively with internal company groups to resolve issues within the agreed SLAs/SLOs.4. Follow escalation and complaint procedures to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.5. Achieve and maintain all key quality and productivity metrics in the performance scorecard6. To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.7. Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.8. Based upon volumetric demands there will be a requirement to support transactions during weekends.9. Provide coaching and assistance as required to managers in testing locations under you remit10. Identify and report issues causing complaints to improve processes and procedures.
3 days
- Handle customer enquiries via phone, email, and live chat
10 days
- Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
30+ days
- Analyze customer needs and recommend appropriate furniture.
1 day
- Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
30+ days
- Process sales orders accurately in the ERP system.
30+ days
- Minimum SPM qualification and above.
30+ days
- Demonstrating responsibility and a serious attitude towards learning.
24 days
- Resolving customer queries through inbound calls, emails, and live chats
30+ days
- Provide exceptional customer service via phone, email, and chat.
17 days
- Provide exceptional customer service via phone, email, and chat.
17 days
- Support customer experience operations by managing enquiries and feedback and complaints across multiple channels including phone and email and Goodays and Zendesk and food delivery platforms
25 days
- Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
30+ days
- Be the Guest Experience Leader who interacts with customers at all times
25 days
- Be the Guest Experience Leader who interacts with customers at all times
24 days
- Be the Guest Experience Leader who interacts with customers at all times
25 days
- Be the Guest Experience Leader who interacts with customers at all times
25 days
- Be the Guest Experience Leader who interacts with customers at all times
25 days
- Be the Guest Experience Leader who interacts with customers at all times
25 days
- Be the Guest Experience Leader who interacts with customers at all times
24 days
- Be the Guest Experience Leader who interacts with customers at all times
23 days
- Be the Guest Experience Leader who interacts with customers at all times
24 days
- Be the Guest Experience Leader who interacts with customers at all times
24 days
- Be the Guest Experience Leader who interacts with customers at all times
24 days
- Be the Guest Experience Leader who interacts with customers at all times
25 days
- Be the Guest Experience Leader who interacts with customers at all times
24 days
- Be the Guest Experience Leader who interacts with customers at all times
24 days
- Be the Guest Experience Leader who interacts with customers at all times
24 days
- Be the Guest Experience Leader who interacts with customers at all times
24 days
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