Business Development: Proactively identify and develop new business opportunities through cold calling, email outreach, LinkedIn, networking, referrals and other channels.
Client Portfolio Management: Oversee the retention, development, and growth of HORECA and corporate clients, ensuring ongoing satisfaction and business expansion.
The function of the Regional Customer Success Director is to lead and direct a geographically distributed dynamic territory team of Customer Services professionals, within the scope of the set strategic direction and the defined operational processes, to maximise the customer support revenues, by driving and continuously improving customer satisfaction (NPS) in the best, most cost-effective way. The Director manages the Customer Success Departments within a specific territory and is facilitating technical support to Distributors and agents where applicable, in collaboration with the export (sales) teams. The goal is to develop and maintain a highly competent, efficient and effective profit generating support network to the Malvern Panalytical install base
Support the Sector Lead in developing and implementing industry-specific and program-specific strategies to drive growth opportunities and implement solutions across countries.
Act as the technical counterpart to the sales team for hyperscale accounts, supporting opportunity development through technical and execution alignment.
Build and maintain strong relationships with enterprise customers and stakeholders in Japan, including conducting business discussions and correspondence in JapaneseServe as the primary technical point of contact for assigned accounts.Conduct regular service reviews, technical workshops, and architecture discussions.
Lead Strategic Client Oversight and Planning: Oversee the full client lifecycle — from implementation and go-live to growth and renewal — ensuring seamless transitions and sustained engagement. Gain a deep understanding of client goals, business needs, and challenges to drive product adoption, retention, and growth. Design and execute engagement plans with clear objectives, timelines, and KPIs. Analyze operations to deliver tailored solutions and services, enhancing satisfaction and fostering long-term relationships and advocacy