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Customer Success Manager Jobs in Selangor - August 2026 - Urgent Hiring
Showing 27 jobs results for
"customer success manager"
in Selangor
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MYR4,000 - MYR6,000 Per Month
Fresh Graduates
Near Train Station
This company is close to train station
- Role Overview:
- You will be the key link between the company and our clients — building strong relationships, understanding their needs, and ensuring smooth communication that drives successful campaign outcomes and long-term growth.
- What You’ll Do: ...
Marketing Strategy
Marketing
Skills Required
Marketing Strategy
Marketing
Digital Marketing
Social Media Marketing
Business Development
+3
Posted
19 days ago
Undisclosed
- Own the ultimate success of our SMB customers in your territory, ensuring they realise the full value of the Confluent Products..
- Accountable to maintaining customer health, driving consumption, forecasting and retention of the account base
- Maintain positive customer relationships through timely consumption check-ins with the customers, by sharing detailed customer usage metrics ...
Posted
16 days ago
Undisclosed
- Team Leadership and Development: Hire, nurture, and develop a team of exceptional client-facing technical talent.
- Solution Validation: Collaborate with CSMs and clients to validate solutions with MVPs that deliver value, leading to production readiness.
- Establishing Trusted Client Relationships: Create and maintain enduring, trusted relationships at technical levels within clients, including CIOs, CTOs, Developers, Data Scientists and Architects, establishing IBM as an essential partner. ...
Posted
12 days ago
Undisclosed
- Role Overview
- The Regional PM is responsible for executing partner outreach, supporting skilling initiatives, and maintaining operational excellence across engagement lifecycles. The role involves close collaboration with Partner Development Managers (PDMs), driving structured communication, supporting discovery and engagement calls, and ensuring accurate tracking and follow-ups.
- This role is critical in enabling scalable partner skilling operations while ensuring high data quality, process compliance, and stakeholder alignment. ...
Posted
2 days ago
Undisclosed
- Partner Engagement & Communication
- Execute structured partner outreach including introductory emails and follow-ups (PDM & partner-led)
- Maintain communication cadence across engagement stages (intro → discovery → post-engagement) ...
Posted
9 days ago
Undisclosed
- Team Leadership & Relationship Management: Lead and empower a team to build trusted relationships with executive stakeholders, conduct regular Quarterly Business Reviews (QBRs) and Frequency Business Reviews (FBRs), and ensure high levels of Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
- Account Growth & Strategy: Partner with Sales to execute strategic account plans, identify cross-sell and upsell opportunities, and utilise customer intelligence platforms to drive expansion and promote Environmental, Social, and Governance (ESG) initiatives.
- Commercial Management & Renewals: Proactively manage contract renewal strategies to maximise retention, lead commercial negotiations, support Request for Proposal (RFP) responses, and ensure alignment on Service Level Agreements (SLAs). ...
Posted
11 days ago
Undisclosed
- Lead the complete sales process including prospecting, qualification, closing, contracting, implementation, and ensuring high-standard after-sales support through solution/consultative selling
- Build long-term, value-based customer relationships by continuously uncovering changing needs, improving customer experience, and adding value through creative solutions
- Establish credibility with stakeholders by demonstrating business acumen, professional expertise, and adapting one's communication style to align with customers' working styles ...
Posted
4 days ago
Undisclosed
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources such as:-
- Below cost release* report
- Shipment tracking - K1 / K8 approvals*, Reduce tolerance / Shortfall (request to involve by shipping) ...
Posted
4 days ago
Undisclosed
- Responsible in solution/technical/consultative selling
- Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard
- Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products ...
Posted
5 days ago
MYR7,000 - MYR7,000 Per Month
- Define the "Bloomthis Way" (The Playbook): Create and own the Service Culture Playbook. You will design the scripts, the tone of voice, and the "unboxing" of our service experience to ensure it feels premium, empathetic, and effortless.
- Coach & Elevate (Training): You are a teacher at heart. You will personally train the team on soft skills, high-level communication, and the "art of the save," ensuring every team member sounds like a brand ambassador, not a call center agent.
- Luxury Service Recovery: Manage high-stakes escalations with the poise of a 5-star hotel manager. You’ll have the autonomy to make "make-it-right" decisions that protect our brand reputation. ...
Posted
8 days ago
Undisclosed
- Support the management of day-to-day operating expenditures against budgets to ensure resources are used efficiently
- Execute and monitor client promotion plans, gathering market and customer feedback to achieve marketing goals and continuously inform client strategies
- Communicate timely updates on client and competitor product developments to the sales team to support informed, responsive decision-making ...
Posted
9 days ago
Undisclosed
- Contribute to development of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
- Draft and ensure implementation of operational plans, measures and budgets
- Ensure efficient management of the flow of goods and information across a customer’s global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers ...
Posted
13 days ago
Undisclosed
- Contribute to development of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
- Draft and ensure implementation of operational plans, measures and budgets
- Ensure efficient management of the flow of goods and information across a customer’s global supply chain utilizing air/ ocean/ ground transportation, customs brokerage services and dedicated warehousing/ distribution centers ...
Posted
13 days ago
Undisclosed
- Maintain strong relationships with buyers and category managers at Mydin, AEON Big, Caring Group Pharmacy, Healthlane Pharmacy, Alpro Pharmacy, and AA Pharmacy.
- Act as the main point of contact for all commercial discussions, promotions, and issue resolution.
- Develop and implement customer business plans aligned with company objectives. ...
Posted
13 days ago
Undisclosed
- To manage all assigned client portfolio/s to effectively achieve the organization’s targeted financial
- To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using
- To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ...
Posted
14 days ago
Undisclosed
- Attend to customers and assist CRMs in various wealth product transactions and account opening as needed or resolve problems highlighted by them immediately and accurately
- Assist CRMs to attend to the referrals/ leads triggers when CRM is not around, i.e. training, out for appointment, on leave and etc
- Produce all correspondences, i.e. letter, inquiries within specified turnaround time. ...
Posted
16 days ago
Undisclosed
- To manage all assigned client portfolio/s to effectively achieve the organization’s targeted financial and management objectives as determined by the management.
- To manage the profitability of assigned client portfolios and ensure recoveries of all service incomes on timely and effective manners.
- To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract stipulations. ...
Posted
21 days ago
Undisclosed
- As a Customer Solutions Manager, you are required to effectively manage and enhance customer relationships by promptly addressing dealer and market queries, overseeing parts technical escalations, and resolving critical parts issues. Ensure seamless communication between dealers, internal teams, and market stakeholders to maintain high levels of customer satisfaction and support business growth. Core responsibility is to establish and safeguard the growth of team, maximize and maintain the team’s overall performance. This includes liaising with internal and external partners to solve complex issues, standardize and improve processes relevant to dealer facing functions.
- Customer Relationship Management:
- Establishing good customer support within the team and with markets. ...
Posted
23 days ago
Undisclosed
- Lead the complete sales process including prospecting, qualification, closing, contracting, implementation, and ensuring high-standard after-sales support through solution/consultative selling
- Build long-term, value-based customer relationships by continuously uncovering changing needs, improving customer experience, and adding value through creative solutions
- Establish credibility with stakeholders by demonstrating business acumen, professional expertise, and adapting one's communication style to align with customers' working styles ...
Posted
25 days ago
Undisclosed
- Responsible in solution/technical/consultative selling
- Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard
- Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products ...
Posted
a month ago
Undisclosed
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources such as:-
- Below cost release* report
- Shipment tracking - K1 / K8 approvals*, Reduce tolerance / Shortfall (request to involve by shipping) ...
Posted
a month ago
Undisclosed
- Contribute to IKEA business and commercial plans by analysing the customer journey to improve touchpoints, enhance satisfaction and conversion, whilst monitoring sentiment and collaborating with leaders to address dissatisfaction across markets and customer care centres.
- Collaborate with various stakeholders, customer support teams, and service partners to ensure a consistent, high-quality omnichannel experience across all departments, achieve operational excellence, and deliver IKEA's customer promises.
- Collecting and analysing customer feedback through surveys, reviews, and direct interactions across all channels to identify pain points, track satisfaction, and make informed decisions to improve the omnichannel customer experience ...
Posted
a month ago
Undisclosed
- Contribute to IKEA business and commercial plans by analysing the customer journey to improve touchpoints, enhance satisfaction and conversion, whilst monitoring sentiment and collaborating with leaders to address dissatisfaction across markets and customer care centres.
- Collaborate with various stakeholders, customer support teams, and service partners to ensure a consistent, high-quality omnichannel experience across all departments, achieve operational excellence, and deliver IKEA's customer promises.
- Collecting and analysing customer feedback through surveys, reviews, and direct interactions across all channels to identify pain points, track satisfaction, and make informed decisions to improve the omnichannel customer experience ...
Posted
a month ago
Undisclosed
- The Technical Account Manager bridges the gap between Global product and local specificities and helps design the appropriate solution. If no global solution exists, they contribute to defining a local solution respecting Group and GO standards
- Support the definition of the Entity project portfolio and identify the required level of involvement from GO technical teams
- Understand and contribute to the technical blueprint of the Business applications and GO Products / Services ...
Posted
15 hours ago
Undisclosed
- Monitor day-to-day support operations, ensuring timely resolution of issues and escalation of critical or prolonged cases.
- Execute incident and crisis management processes, including risk-based communication for service disruptions.
- Ensure proper governance of access control and operational processes. ...
Posted
a month ago
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