At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Experienced Customer Service Representative (Rotational Shift) to join our team based in Bayan Lepas, Penang .
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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive ExperiencedCustomer Service Representative to join our team based in Bayan Lepas, Penang .
...
Established in 2001, Apex Logistics International has grown into a global leader in freight forwarding, contract logistics, customs brokerage, transportation management, warehousing, and distribution. With a presence in 70 countries, 42 offices, and 2,500+ dedicated employees, we deliver dependable solutions worldwide.
In 2021, Apex joined the Kuehne+Nagel Group, strengthening our position as an industry-leading Air Freight Forwarder. Built on air and sea transportation as our core, supported by warehousing and distribution, we provide integrated supply chain solutions—from raw material procurement to finished goods distribution—helping customers succeed globally.
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Support day‑to‑day operations of the Sales Order Automation platform, including monitoring order flows, routing customer purchase orders, and troubleshooting processing issues.
Manage and escalate automation incidents, system defects, and enhancement requests, collaborating with Customer Service teams to resolve issues and prevent recurrence.
Monitor system usage and performance metrics, perform data audits to ensure accuracy, support configuration consistency, and execute functional testing to maintain production stability.
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## Customer Service Officer (Morning/Afternoon/Night- Rotational Shift)Applylocations: Bayan Lepastime type: Full timeposted on: Posted Todayjob requisition id: R000076604**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years.
Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comWe are seeking a detail-oriented and proactive **Experienced** **Customer Service Representative (Rotational Shift)** to join our team based in **Bayan Lepas, Penang. ### **Key Responsibilities**:* **Customer Relationship Management:** Develop and maintain effective and professional relationships with customers.
* **Account Support:** Assist with account management and transaction processing to ensure smooth operations. * **Product & Technical Support:** Provide guidance and support related to customer transactions, feedback, and requests. * **Stakeholder Liaison:** Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Experienced Customer Service Representative (Rotational Shift) to join our team based in Bayan Lepas, Penang .
...
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Experienced Customer Service Representative (Rotational Shift) to join our team based in Bayan Lepas, Penang .
...