Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Sales Execution: Meet or exceed monthly sales targets by actively engaging with customers, demonstrating product features, and closing deals.
Product Expertise: Maintain up-to-date knowledge on all motorcycle models, specifications, accessories, and competitive advantages in the market.
Customer Relationship Management (CRM): Proactively follow up with leads, manage customer inquiries, and maintain a database of prospects to ensure long-term retention.
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