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Customer Support Jobs in Kuala Lumpur - October 2026 - Urgent Hiring - Page 42
Showing 2,044 jobs results for
"customer support"
in Kuala Lumpur
Never miss any updates for Customer Support jobs in Kuala Lumpur
Manage Alert
Undisclosed
KL City
- Receives requests by email and telephone regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
- Provide the highest level of customer service, striving for first-contact resolution, responding within agreed timelines on medical claims in line with customer benefits.
- Ensure that all operating procedures and regulations are followed in accordance with policy terms and conditions. ...
Posted
4 days ago
TSING DIGITAL TECHNOLOGY SDN.BHD.
MYR3,800 - MYR4,200 Per Month
KL City
- Ensure fast and efficient global responses across multiple time zones through standardized processes and intelligent operations.
- Communicate with customers via live chat, email, ticketing systems, and online communities
- Perform all customer service duties with high accuracy and quality standards. ...
Posted
a day ago
Undisclosed
KL City
- Receives requests by email and telephone regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
- Provide the highest level of customer service, striving for first-contact resolution, responding within agreed timelines on medical claims in line with customer benefits.
- Ensure that all operating procedures and regulations are followed in accordance with policy terms and conditions. ...
Posted
4 days ago
Undisclosed
KL City
- Knowledge Base Creation: Develop and maintain a comprehensive knowledge base by creating articles, FAQs, and guides that address common customer inquiries and issues.
- Template Crafting: Design and create templates for standard responses, reports, and documentation to streamline communication for the customer service team.
- Content Management: Regularly review and update existing knowledge base articles and templates to ensure accuracy, relevance, and clarity. Remove outdated content and replace it with current information. ...
Posted
5 days ago
MYR3,300 - MYR4,500 Per Month
KL City
- Responding promptly to shoppers' and sellers' inquiries through various channels.
- Assist and address the issues such as orders, cancellations, refunds
- Suggest solutions and problem-solving on shoppers' issues and escalate the issues to the support team when needed. ...
Posted
5 days ago
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction)
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders ...
Posted
5 days ago
Public Mutual Berhad
Undisclosed
KL City
- To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience.
- To ensure prompt resolution of escalated enquiries/ complaints.
- To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time. ...
Posted
5 days ago
Undisclosed
KL City
- Build and deliver training programs that strengthen customer service quality, compliance, and operational efficiency.
- Identify training needs and design engaging learning experiences for CS teams.
- Equip staff with deep knowledge of fintech products (e-wallet, credit, insurance, loan servicing) and dispute management processes. ...
Posted
22 days ago
TSING DIGITAL TECHNOLOGY SDN.BHD.
MYR3,800 - MYR4,200 Per Month
KL City
- Ensure fast and efficient global responses across multiple time zones through standardized processes and intelligent operations.
- Communicate with customers via live chat, email, ticketing systems, and online communities
- Perform all customer service duties with high accuracy and quality standards. ...
Posted
2 days ago
Undisclosed
KL City
- We Are Urgently Hiring: Customer Service Executive
- Position: Customer Service Executive
- Location: Kuala Lumpur, Malaysia ...
Posted
16 days ago
MYR2,000 - MYR2,300 Per Month
KL City
- Welcome and attend to mall visitors in a friendly, professional and approachable manner.
- Provide information on mall directories, store locations, facilities, promotions, events and operating hours.
- Handle customer enquiries, feedback and complaints professionally. ...
Posted
5 days ago
Undisclosed
KL City
- Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).
- Supervise, guide, and support team members to maintain high service standards and ensure compliance with established procedures and operational guidelines.
- Develop, implement, and continuously improve customer service workflows, standard operating procedures (SOPs), standardized response scripts, and knowledge base resources. ...
Posted
5 days ago
Undisclosed
KL City
- Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Posted
16 days ago
Undisclosed
KL City
- Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
- Provide accurate information to customers about products, services, policies, and procedures.
- Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction. ...
Posted
6 days ago
MYR2,000 - MYR2,500 Per Month
KL City
- 5-day work week (rotational shifts)
- 2 days off weekly
- 9:00 AM – 6:00 PM ...
Posted
16 days ago
Urban Ace Property Management
MYR1,800 - MYR2,300 Per Month
KL City
- Greeting and assisting all visitors, guests, and customers with warmth and professionalism.
- Managing the reception/information counter and ensuring it is always presentable.
- Providing accurate directions and information as needed. ...
Posted
16 days ago
MYR2,000 - MYR2,800 Per Month
KL City
- Basic range up to RM2800 * Terms and conditions applies
- Training period is 1 Month and will be paid RM1800 with completion allowance
- Upon completion and successfully passed the training, you will get a salary adjustment of RM2000.00 (probation period only) ...
Posted
16 days ago
MYR1,800 - MYR2,300 Per Month
KL City
- Minimum Diploma dalam bidang Pentadbiran, Pengurusan atau bidang berkaitan.
- Mempunyai 1–2 tahun pengalaman dalam pentadbiran dan khidmat pelanggan.
- Mahir berkomunikasi dan berurusan dengan pelanggan secara profesional. ...
Posted
16 days ago
MYR2,200 - MYR3,000 Per Month
KL City
- Handle customer enquiries through all communication channels. (WhatsApp, Email, Website, Social Media).
- Respond to customers professionally and provide accurate information.
- Follow up with customers regarding enquiries, quotations, orders and other requests. ...
Posted
16 days ago
Undisclosed
KL City
- Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Posted
16 days ago
ANSA Digital SDN BHD
MYR2,000 - MYR2,500 Per Month
KL City
- Handle incoming enquiries through telephone calls, WhatsApp, email and other communication channels.
- Provide accurate information on products, services, pricing and procedures.
- Assist customers with registration, payment and account-related enquiries. ...
Posted
16 days ago
MYR2,700 - MYR3,600 Per Month
KL City
- Respond to customer queries via Email, Call and WhatsApp
- Respond to customer queries via Social media and Marketplaces such as Shopee and Lazada
- Assist customer with Returns, Exchanges, Defects and Out of Stock orders ...
Posted
16 days ago
Undisclosed
KL City
- About HytechHytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.Role Overview:As the Trading Complaints Lead, you will be responsible for overseeing and optimizing the trading complaints management process to ensure efficiency, consistency, and regulatory compliance. You will directly handle complex complaint cases, lead initiatives to improve SOPs, training, and FAQs, and enhance the team's ability to manage customer complaints effectively. This role requires close collaboration with multiple departments and global teams— including Compliance, Risk, Product, and IT— to improve customer experience and mitigate compliance risks.Responsibilities:• Oversee trading complaints management, ensuring efficiency and adherence to compliance requirements.• Develop, refine, and update complaint handling SOPs, FAQs, and training materials, ensuring effective execution within the team.• Analyze complaint data to identify trends and drive cross-departmental improvements.• Handle complex and high-impact complaint cases, providing expert decision-making support.• Ensure all complaint-handling processes comply with local regulations (e.g., ASIC, FCA) by working closely with the Compliance team.• Lead and train the complaints team to enhance their expertise and customer communication skills.• Act as a liaison between departments, collaborating with IT, Risk, Finance, and Product teams to drive product and system improvements related to complaints.• Report key complaint trends, data insights, and recommendations to management regularly.Requirements:• 3-5 years of experience in complaints management, customer service, or trading support, with leadership experience preferred.• Proven ability to develop and implement SOPs, FAQs, and training programs.• Strong analytical skills, capable of identifying trends from complaint data and proposing improvement strategies.• Excellent written and verbal communication skills in English, with the ability to convey ideas clearly and professionally. Strong command of grammar.• Strong logical thinking, multi-tasking abilities, and problem-solving skills in a fast-paced environment.• Understanding of financial industry compliance requirements and ability to work effectively with Compliance and Legal teams.
Posted
8 days ago
Undisclosed
KL City
- Oversee trading complaints management, ensuring efficiency and adherence to compliance requirements.
- Develop, refine, and update complaint handling SOPs, FAQs, and training materials, ensuring effective execution within the team.
- Analyze complaint data to identify trends and drive cross-departmental improvements. ...
Posted
8 days ago
Undisclosed
KL City
- handling SOPs, FAQs, and training materials, ensuring effective execution within the team.
- About Hytech
- Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients. ...
Posted
8 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Handle support/service escalations to/from clients
- Transfer calls to the Tier 2 department
- Will track and report system issues as needed ...
Posted
8 days ago
Undisclosed
KL City
- Strong Customer Sales Service and Customer Support skills, with the ability to manage inquiries and resolve issues effectively.
- Focus on Customer Satisfaction and Customer Experience, with a commitment to building long-term customer relationships.
- Professional Phone Etiquette and clear communication skills in spoken and written formats. ...
Posted
a month ago
Undisclosed
KL City
- Manage and supervise the customer service teams to ensure they provide excellent customer service to all customers.
- Develop and implement customer service policies and procedures to improve the overall customer experience.
- Monitor customer service metrics and identify areas for improvement. Develop and execute plans to improve customer satisfaction and retention. ...
Posted
22 days ago
Undisclosed
KL City
- Oversee trading complaints management, ensuring efficiency and adherence to compliance requirements.
- Develop, refine, and update complaint handling SOPs, FAQs, and training materials, ensuring effective execution within the team.
- Analyze complaint data to identify trends and drive cross-departmental improvements. ...
Posted
9 days ago
MYR1,700 - MYR2,000 Per Month
KL City
- Handle customer enquiries through face-to-face, phone and online channels.
- Provide friendly and professional customer service to students, parents and clients.
- Coordinate class schedules, programmes and student-related matters. ...
Posted
22 days ago
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