Offer timely assistance to customers through emails and live chats, ensuring their queries are addressed promptly and efficiently.

Identify customer needs and guide them in utilizing specific features and functionalities effectively.

Address customer concerns positively and professionally, striving to resolve issues to their satisfaction. ...

Description

Position: Customer Support Executive (Moderator) - Work From Home!

“The ideal candidate will be responsible on providing email and telephone support to customers, moderation of online ads and provide any additional duties regarding private advertisers as needed” ...

a. To perform operations duties (eg: Meet & Greet and Delivery Service, Hotel Booking) and backup other service (Sign on / Sign Off Formality, Procurement & Supply Chain) as and when required

b. To provide consistent updates from time to time to superior on status of operations duties

c. To obtain latest update on legal requirement and policy (eg: Customs, Immigration, Marine and etc) ...