Respond to inquiries: Handle customer questions and requests promptly and professionally through various channels such as phone, email, social media, and live chat.
Provide product support: Deliver accurate and detailed information about our products and services to help customers make informed decisions.
Resolve issues: Address and resolve complaints in a timely and empathetic manner, ensuring a positive customer experience.
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Diploma or Bachelor's Degree in any field. Candidates with SPM qualifications may also be considered if they have relevant customer service and training experience with a proven track record of delivering effective learning programmes.