Plan, coordinate, and oversee renovation, refurbishment, restoration, and reinstatement projects for Headquarters, branches, and mall outlets, ensuring completion within approved timelines, budgets, and company standards.
Manage all maintenance activities for HQ offices, branches, and mall outlets, including electrical, plumbing, air conditioning, roller shutters, safes, fingerprint access systems, CCTV, alarm systems, and other facilities.
Coordinate with contractors, vendors, landlords, consultants, and internal stakeholders to ensure project execution, maintenance works, and preventive servicing are carried out efficiently and in compliance with company requirements.
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Own and manage the end-to-end operational workflow across all channels, from order placement to fulfilment and delivery. Ensure that systems, processes, and people are aligned to keep operations running smoothly.
Take ownership of escalated operational issues from Customer Service, B2B, Retail, and E-commerce. Manage and follow up on cases until fully resolved, including wrong/missing items, packing errors, product defects, stock discrepancies, delivery problems, refunds, and payment issues.
Coordinate with Inventory, Production, Printing, Creative, Customer Service, E-commerce, and Accounts to resolve cross-department issues and maintain alignment.
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Review claims documentation, policy coverage, medical evidence, and loss details to determine claim validity, liability, and entitlement in accordance with Company guidelines and delegated authority.
Assess, review, investigate, approve and process Major Claims (Death and Critical Illness) accurately and timely, applying sound technical judgment and appropriate risk controls.
Utilize digital claims systems, workflow tools, and data dashboards to manage claim assessments, monitor turnaround time and ensure adherence to service level and quality benchmarks.
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Proven working experience in IT project delivery or equivalent role with at least 3 years’ relevant experience in large and complex organizations preferably in the area of Banking and Finance.
Ability to multitask effectively and handle large amounts of data
Proficient knowledge in SQL/Oracle and/or Compliance related capabilities
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