Monitor follow-up actions with the team and coordinate both customer personnel and in-house resources to troubleshoot and resolve issues, ensuring timely closure. Conduct monthly service review meetings and submit meeting minutes and reports in a timely manner.
Perform reviews and QC to ensure all customers monthly service reports are accurate and submitted timely to committed customers.
Monitor and track customer complaints and related issues, ensuring timely resolution to satisfaction of the customer (TSM Request and Issue Management Tracker). Compile and submit TSM reports for DCTSM health reporting to management.
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Oversee day-to-day operations and upkeep of the building, including common areas, facilities, and building systems (M&E, HVAC, lifts, fire safety systems, access card system).
Manage and oversee the operation and maintenance of the 33kV electrical system, including switchgear, transformers, protection systems and incoming supply interface with the utility provider.
Ensure timely preventive and corrective maintenance to maintain building standards and asset value.
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Oversee day-to-day operations and upkeep of the building, including common areas, facilities, and building systems (M&E, HVAC, lifts, fire safety systems, access card system).
Manage and oversee the operation and maintenance of the 33kV electrical system, including switchgear, transformers, protection systems and incoming supply interface with the utility provider.
Ensure timely preventive and corrective maintenance to maintain building standards and asset value.
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Administer the tender process across multiple contracts from GCs to professional consultant appointments
Track and manage tender process steps including bidder prequalification, tender issue, queries and responses, tender submissions, and post-tender queries and negotiation .
Draft contracts and collate contract documentation
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Construction Oversight & Monitoring: Manage daily on-site construction activities, inspect progress, and ensure strict compliance with approved drawings, specifications, codes, and schedule baselines.
Contractor & Vendor Management: Supervise main contractor, subcontractors, and specialist trade vendors. Lead progress meetings, evaluate performance, and resolve claims or field disputes proactively.
Cost & Change Control: Review contractor payment applications, variation requests, change orders, and delay claims. Ensure value engineering and budget discipline without compromising scope or quality.
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Develops, implements, and maintains technical quality assurance and control systems and activities.
Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of the construction and future operation management.
Participates in the reviewing of engineering designs to contribute quality requirements and considerations.
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Develops, implements, and maintains technical quality assurance and control systems and activities.
Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of the construction and future operation management.
Participates in the reviewing of engineering designs to contribute quality requirements and considerations.
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Oversee a team of supervisors and engineers to ensure all cable installations are installed to specification, on time and meet Onnec Group and Manufacturers quality standards.
Ensure all current Health & Safety requirements are met, carrying out Risk Assessments, drafting method statements and ensuring all H&S procedures are followed.
Ensure stock is managed in a cost effective manner and that there are sufficient materials available at all times to ensure efficient installation.
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We are seeking an experienced and results-driven Assistant Service Manager to oversee the operation, maintenance planning, and lifecycle management of diesel generator systems supporting mission-critical data center operations. The role is responsible for leading service teams, coordinating preventive and corrective maintenance, optimizing resources, and ensuring compliance with OEM standards, regulatory requirements, and service level agreements (SLAs) to maximize equipment reliability, availability, and uptime.
Acting as the key liaison between customers, field service engineers, subcontractors, and internal stakeholders, the successful candidate will drive operational excellence, enhance service delivery, and implement continuous improvement initiatives to support critical power operations.
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