To contact customers via Computer Assisted Telephone Interviewing (“CATI”) to conduct interviews or surveys on customer satisfaction with the services.
Candidate must possess at least a Professional Certificate, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Business Administration or equivalent
You will take end-to-end ownership of CRM lifecycle campaigns, including defining target audiences, content strategy, and user journeys, which includes testing and executing campaign launches across multiple channels like email, SMS, Push, and In-App communications.
Process all service requests assigned in an accurate and timely manner, within the agreed service levels and targets as defined in the Service Level Agreement (SLA).