The Support Lead plays a crucial role in enhancing customer satisfaction by executing continuous improvement initiatives and providing expert technical assistance. This position is responsible for leading efforts in troubleshooting complex issues, conducting root cause analyses, and implementing preventive measures to enhance the overall support process. The Support Lead will also play a pivotal role in mentoring team members, ensuring high-quality service delivery and operational excellence.
Database Performance & Optimisation: Write, review, and optimise SQL queries; identify long-running or resource-intensive queries and work with engineering teams to resolve them.
In the Cluster Delivery Organization, Business Specialists, Business Experts, Engineer Specialists, Engineers, and Product Owners work together in a team. Agile methods help employees perform their functions by enabling a fast and flexible response to changing conditions and customer needs through an iterative approach and continuous development of new solutions.
Execute end-to-end database operations, including backup and recovery, monitoring and alerting, health checks, capacity planning, release support, lifecycle management, and operational documentation, ensuring database platforms meet business requirements for stability, performance, and availability.
Own the migration of legacy production data end to end: extraction, transformation, loading, reconciliation, and cutover. You write and run the scripts, not only the plan.
In the Cluster Delivery Organization, Business Specialists, Business Experts, Engineer Specialists, Engineers, and Product Owners work together in a team. Agile methods help employees perform their functions by enabling a fast and flexible response to changing conditions and customer needs through an iterative approach and continuous development of new solutions.
In the Cluster Delivery Organization, Business Specialists, Business Experts, Engineer Specialists, Engineers, and Product Owners work together in a team. Agile methods help employees perform their functions by enabling a fast and flexible response to changing conditions and customer needs through an iterative approach and continuous development of new solutions.