We are looking for a reliable, organised and detail-oriented Admin Assistant to support the day-to-day administrative and operational needs of the audit firm. The role will involve general office administration, client documentation, filing, correspondence, scheduling and assisting the audit team with administrative tasks.
Responsible to prepare/update training content, arrange and planning, regularly conduct product trainings for external customers including developers, consultants, architect, contractors, institutions (CSR training)
Prepare and process administrative and commercial documents, including Delivery Orders (DO), Purchase Orders (PO), invoices and other relevant documentation.
Provide Tier 2/Tier 3 technical support through phone, email, chat, and remote assistance by diagnosing complex product, application, hardware, operating system, and connectivity issues using logs, system dumps, code review, SQL queries, and network troubleshooting tools.
Serve as the first point of contact for procurement and accounts payable inquiries received via email, ticketing systems, chat, or phone, ensuring timely and professional customer support