Complete complex commodity and commodity derivatives position reporting and reconciliation activities in collaboration with key stakeholders, and ensure any significant differences are resolved and communicated appropriately.
Handle customer enquiries and policy-related matters accurately and promptly through various service channels, including inbound calls, walk-in customers, and non-voice platforms.
The IT Support Engineer / Junior Technologist is based in our Kuala Lumpur office and looks after IT for the 1000heads APAC business, roughly 40 people across Kuala Lumpur, Sydney, Melbourne and Tokyo. The role splits three ways: around 40% is day-to-day IT support for APAC, around 10% is working with our global IT team in London and covering the occasional out-of-hours request, and the remaining 50% is spent on regional technology projects alongside our Technical Director, AI Specialist and Full Stack Developer.