Manage Client Relationships: Be the main day-to-day contact for your assigned clients. Manage communications, expectations, approvals, and meetings professionally.
Provide exceptional customer service to all shoppers, primarily in Mandarin, addressing inquiries, resolving complaints, and offering product information to ensure a positive shopping experience.
Handle daily inbound calls, chats and emails regarding general customer inquiries, general complaints, comments, feedback, and other issues related to the services.