100+ Duty Manager Jobs in Malaysia | Job Vacancies | July 2026 | Maukerja
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"duty manager"
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Undisclosed
- Review and update the Front Office logbook at the beginning and end of each shift.
- Ensure all Front Office equipment is operational and report any defects promptly.
- Maintain a professional appearance, proper grooming, and a friendly, positive attitude at all times. ...
Posted
12 days ago
Undisclosed
KL City
- POSITION SUMMARY
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. ...
Posted
12 days ago
Undisclosed
Singapore
- Experience in hospitality or F&B operations, preferably in pubs, bars, or restaurants, with prior supervisory or team lead responsibilities.
- Strong customer service and communication skills, with the ability to manage guest interactions and resolve issues calmly and professionally.
- Basic knowledge of inventory control, cash handling, and daily floor operations, including opening and closing procedures. ...
Posted
6 days ago
SGD3,200 - SGD3,200 Per Month
Singapore
- The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Sofitel Sentosa Singapore.
- Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.
- The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific mission, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships. ...
Posted
5 days ago
MYR3,000 - MYR4,000 Per Month
KL City
- Act as the Management representative on duty and handle guest concerns professionally.
- Attend to guest complaints, feedback, and requests with tact and diplomacy.
- Ensure guest satisfaction while following hotel policies and procedures. ...
Posted
5 days ago
Undisclosed
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments. ...
Posted
5 days ago
Undisclosed
- Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
- Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods ...
Posted
5 days ago
Undisclosed
George Town
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. ...
Posted
4 days ago
Undisclosed
Malaysia
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. ...
Posted
4 days ago
SGD3,200 - SGD3,200 Per Month
Singapore
- We are seeking a highly motivated and experienced Duty Manager to oversee the Front Office daily operations. The successful candidate will be responsible to manage and ensure effective Front Office operation on administration, staff matters and operational activities during your shift of duty. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a customer-focused attitude. Reporting to the Front Office Manager, the duties and responsibilities include but are not limited to the following.
- Duties and Responsibilities:
- · Oversee daily operations and manage staff to ensure smooth business operations ...
Posted
4 days ago
SGD3,500 - SGD3,500 Per Month
Singapore
- Plan and execute all shift operations including deploying drivers, assigning vehicles, preparing routes, and conducting pre-departure briefings to ensure smooth logistics flow
- Enforce the Vehicle Pre-Trip Inspection Protocol (OPS-02) by verifying every vehicle has a completed and signed inspection record before departure
- Monitor all active deliveries in real time and initiate immediate driver status checks with documented responses for any delivery delayed beyond 15 minutes ...
Posted
4 days ago
Undisclosed
Malaysia
- Demonstrated experience in hotel operations or front office supervision, ideally within an upscale or luxury hospitality environment.
- Strong leadership, team coordination, and conflict-resolution skills, with the ability to make sound decisions under pressure.
- Excellent guest service, communication, and interpersonal skills, with a professional and inclusive approach to diverse guests and colleagues. ...
Posted
13 hours ago
Undisclosed
Malaysia
- Assist the Front Office Manager in overseeing daily Front Office operations, ensuring exceptional guest service and smooth departmental performance.
- Supervise, coach, and develop Front Office team members through training, performance monitoring, and ongoing support.
- Ensure compliance with hotel standards, policies, and Standard Operating Procedures (SOPs). ...
Posted
12 hours ago
Undisclosed
Malaysia
- Assist the Front Office Manager in overseeing daily Front Office operations, ensuring exceptional guest service and smooth departmental performance.
- Supervise, coach, and develop Front Office team members through training, performance monitoring, and ongoing support.
- Ensure compliance with hotel standards, policies, and Standard Operating Procedures (SOPs). ...
Posted
12 hours ago
Undisclosed
Singapore
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations. ...
Posted
12 hours ago
Undisclosed
KL City
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Monitors Front Office and Guest Relations personnel to ensure IHG members, known repeat guests, and VIPs receive special attention and recognition.
- Ensures prompt guest attention and personal recognition throughout the hotel by responding to guest needs and resolving issues efficiently. ...
Posted
14 hours ago
SGD3,500 - SGD3,500 Per Month
Singapore
- Job Responsibilities
- Responsible for the overall smooth operations of Front Office functions i.e. Reception, Concierge, Communications and the Club Lounge.
- Acts as the key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team. ...
Posted
14 hours ago
Undisclosed
- Review and update the Front Office logbook at the beginning and end of each shift.
- Ensure all Front Office equipment is operational and report any defects promptly.
- Maintain a professional appearance, proper grooming, and a friendly, positive attitude at all times. ...
Posted
12 days ago
Undisclosed
Malaysia
- High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. ...
Posted
12 days ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Participate in the preparation of the annual departmental operating budget
- Monitor budget and control expenses with a focus on increasing productivity
- Analyse financials to drive revenues, future profitability, and maximum return on investment ...
Posted
11 days ago
SGD3,200 - SGD3,200 Per Month
Singapore
- Oversee the daily Front Office Operations.
- Take care of VIP guests—anticipate and fulfil their needs and welcome/bid farewell on behalf of the Management.
- Inspect VIP arrival rooms and showrooms. ...
Posted
14 hours ago
SGD3,000 - SGD4,500 Per Month
Islandwide (Singapore)
- Take every opportunity to amaze the guests.
- Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
- Handle complaints. ...
Posted
8 days ago
SGD3,600 - SGD3,600 Per Month
Singapore
- ResponsibilitiesManage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.Provide supervision, training, motivation, and coaching to the Front Desk staff.Facilitate effective communication and coordination of daily operations among all departments, staff, and managers.Respond to guest complaints and ensure corrective actions are carried out to resolve their complaints / concerns.Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management or the Front Office Manager to be contacted in case of any emergency.Perform any other duties as assigned by the immediate superior.
- Job Requirements:At least 3 years of relevant work experience in a similar capacity.Diploma or equivalent in Tourism / Hospitality ManagementAble to perform shift duties, including nights, weekends, and public holidays.Well-groomed with excellent interpersonal and communication skills.Proficient in Microsoft Office Applications.Knowledge of Opera is advantageous
Posted
20 days ago
SGD3,600 - SGD3,600 Per Month
Singapore
- Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery
- Drive enhancements in guest experience by monitoring arrivals, departures, andservice quality throughout their stay
- Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services ...
Posted
5 days ago
SGD4,500 - SGD4,500 Per Month
Singapore
- Oversee the hotel's daily operations during assigned shifts.
- Lead and supervise Front Office, Housekeeping, and operational staff.
- Ensure smooth coordination between all hotel departments. ...
Posted
5 days ago
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