Communication
Organizational Skills
Microsoft Office Suite
Problem-Solving
Mandarin Chinese
TikTok Live
E-commerce Operations
Platform Analytics
Data Analysis
+7
Posted
3 days ago
Boleh Sembang
Anda hanya boleh sembang dengan majikan selepas memohon kerja ini.
Initiate, define, plan, communicate daily sales activities in order to have stable business growth and smooth operations.
Foster good relationship with all stakeholders through effective communication, and assist to make sure all new business implementations successful roll out
Foster good relations with business partners to achieve long term business relationship for win win partnership
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E-Commerce SupportResponsible for managing and optimizing selected product categories at our website, Tiktok, Shopee and Lazada.● Driving the product category’s sales and growth, as well as maintaining online product range.● Liaise with procurement team and brand supplier to obtain new arrivals and promotional deals.● Assist in launching promotional campaigns, including setting promo code, briefing designer on marketing materials ie web banners, social media posts.● Monitor competitor’s marketing strategy and study market trends2. Reporting & Analytics● Generate regular and comprehensive reports on key e-commerce metrics, including sales performance, traffic, conversion rates, and campaign effectiveness.● Utilize analytics tools (e.g., Power BI, Google Analytics) to interpret data, provide actionable insights, and drive data-backed decisions for growth.● Monitor competitor activity and market trends to ensure the company maintains a competitive edge.3. Cross-Functional Collaboration● Serve as the point of contact for day-to-day e-commerce tasks, working closely with Marketing for traffic generation and campaign alignment.● Coordinate with the Commercial/Buying team regarding product assortment planning, pricing, and promotional strategies.● Liaise with the Warehouse/Operations team to streamline order fulfilment, logistics, and inventory accuracy.● Liaise with internal and external stakeholders to ensure smooth execution of tasks.Any other assignments as directed by immediate superior as and when required.
Generating and increasing day to day revenues/sales through different online mediums.
Work on online promotions and social media strategies. Ensuring that the content and info on the platform are accurate and updated. E.g. the availability of products.
Build and maintain all promotional tools and campaign promo codes, GWP, product bundling, online campaigns, etc across all platforms in detail and work independently.
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Love Knot is a Malaysian women’s fashion brand founded in 2018. We operate two labels — Love Knot, a contemporary women’s wear brand with an online presence (Shopify, Shopee, Lazada, TikTok Shop) and 8 consignment outlets in Parkson, Isetan, and SOGO
Monitor and process incoming orders from all online and non-store sales channels to ensure all customer orders are accurately processed within established service level agreements.
Investigate and resolve order exceptions including payment issues, stock shortages, duplicate orders, and fulfilment delays.
Monitor order backlog and ensure timely completion.
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Love Knot is a Malaysian women’s fashion brand founded in 2018. We operate two labels — Love Knot, a contemporary women’s wear brand with an online presence (Shopify, Shopee, Lazada, TikTok Shop) and 8 consignment outlets in Parkson, Isetan, and SOGO
Monitor and process incoming orders from all online and non-store sales channels to ensure all customer orders are accurately processed within established service level agreements.
Investigate and resolve order exceptions including payment issues, stock shortages, duplicate orders, and fulfilment delays.
Monitor order backlog and ensure timely completion.
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Monitor sales trends across company ecommerce channels to identify areas for improvement and growth opportunities.
Conduct regular benchmarking of competitor performance, campaign mechanics, and fashion trends to uncover new opportunities for company.
Liaise with internal teams (e.g., logistics, content, marketing, operations, and training) to align on day to day ops, key campaigns, timely execution of ecommerce mechanics such as vouchers, flash sales, and short video activation.
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Lead end-to-end planning and execution of livestream sessions, including product selection, pricing, promotional mechanics, scripting, and flow management, ensuring seamless delivery aligned with campaign and sales targets.
Drive real-time performance optimization during livestreams by actively monitoring key metrics such as Gross Merchandise Value (GMV), conversion rate, traffic, and audience engagement, and making immediate adjustments to maximize outcomes.
Conduct thorough post-livestream performance analysis and translate findings into actionable improvements that continuously elevate execution quality.
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The Commercial Head of E-Commerce & Digital for Garden of EDEN’s is responsible for transforming the business into a scalable, profitable online operation by identifying strategic growth areas and executing plans to achieve them. The role owns revenue, profitability, budgeting, sales forecasting and digital investment efficiency while managing digital platforms, partnerships and teams to drive customer acquisition, retention and brand positioning.Reports to: General Manager