Actively seek potential clients through various channels (e.g., ecommerce platforms, phone calls, emails, social media, etc.) and conduct initial screening.
Conduct product demonstrations and clearly communicate the value and advantages of the products to clients.
Achieve sales targets, regularly report on sales progress, and adjust sales strategies based on market feedback.
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Understand the e-commerce platform market by conducting competitor research on product categories, pricing, and promotional strategies, and recommend timely adjustments to operational plans.
Manage the day-to-day operations of e-commerce platforms, including Shopee, TikTok Shop, Lazada, and Xiaohongshu.
Oversee the overall planning and performance of online stores, including product assortment, pricing strategies, promotional campaigns, and ensuring smooth daily operations.
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Provide exceptional customer service to clients, ensuring timely and effective resolution of inquiries and issues.
Manage a high volume of customer interactions through various channels, including email, chat, and phone, maintaining a professional and empathetic approach.
Collaborate with cross-functional teams to identify root causes of customer issues and implement process improvements for a seamless logistics experience.
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Focus on supporting and coordinating marketing projects (e.g., roadshows, exhibitions, advertisements, customer days, etc.), in collaboration with the Industry Head and Specialist and the Digital Marketing team.
Collaborate on content development (visuals, copywriting, activities, and collaterals) by aligning requirements from Industry Heads and Specialist, while partnering with the Digital Marketing team to ensure consistent execution across all platforms and materials.
Governance on marketing expenses and assist in managing the marketing budget, ensuring all costs incurred are properly tracked down and claimed from Caterpillar (principal).
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