Order & Fulfillment Monitoring: Track the daily flow of online orders from platforms (Shopee, Lazada, TikTok Shop, Brand .com) to our fulfillment centers, proactively resolving stuck orders, payment flags, or dispatch delays.
Returns & Reverse Logistics: Coordinate the processing of consumer returns, exchanges, and damaged items with the warehouse team, ensuring inventory records are updated and customer refunds are processed smoothly.
Problem Solving: Act as the first line of support for customer service teams regarding shipping status, order issues, or delivery escalations.
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