Handle recurring customer enquiries across ecommerce marketplaces such as Shopee, Lazada, and TikTok Shop, as well as WhatsApp, Facebook, and Instagram.
Provide timely, accurate, professional, and friendly responses to customers.
Assist with aftersales issues related to LiberNovo and Enabot products and coordinate with internal teams to resolve cases....
Store & Operations Management: Oversee end-to-end operations across Shopify, Shopee, Lazada, and TikTok Shop, including product listings, catalog management, pricing, promotions, vouchers, bundles, and campaigns.
Performance Monitoring & Analytics: Track daily sales, revenue, conversion rates, Average Order Value (AOV), traffic, and customer behavior. Answer critical questions like Why did sales drop this month? or Which marketplace is performing best and why?
Paid Advertising & Campaign Optimization: Plan, execute, and monitor paid performance campaigns (Shopee Ads, TikTok Shop Ads, etc.), closely tracking KPIs such as ROAS, ROI, CPC, CTR, and CPA....
Store & Operations Management: Oversee end-to-end operations across Shopify, Shopee, Lazada, and TikTok Shop, including product listings, catalog management, pricing, promotions, vouchers, bundles, and campaigns.
Performance Monitoring & Analytics: Track daily sales, revenue, conversion rates, Average Order Value (AOV), traffic, and customer behavior. Answer critical questions like Why did sales drop this month? or Which marketplace is performing best and why?
Paid Advertising & Campaign Optimization: Plan, execute, and monitor paid performance campaigns (Shopee Ads, TikTok Shop Ads, etc.), closely tracking KPIs such as ROAS, ROI, CPC, CTR, and CPA....
Store & Operations Management: Oversee end-to-end operations across Shopify, Shopee, Lazada, and TikTok Shop, including product listings, catalog management, pricing, promotions, vouchers, bundles, and campaigns.
Performance Monitoring & Analytics: Track daily sales, revenue, conversion rates, Average Order Value (AOV), traffic, and customer behavior. Answer critical questions like Why did sales drop this month? or Which marketplace is performing best and why?
Paid Advertising & Campaign Optimization: Plan, execute, and monitor paid performance campaigns (Shopee Ads, TikTok Shop Ads, etc.), closely tracking KPIs such as ROAS, ROI, CPC, CTR, and CPA....
Store & Operations Management: Oversee end-to-end operations across Shopify, Shopee, Lazada, and TikTok Shop, including product listings, catalog management, pricing, promotions, vouchers, bundles, and campaigns.
Performance Monitoring & Analytics: Track daily sales, revenue, conversion rates, Average Order Value (AOV), traffic, and customer behavior. Answer critical questions like Why did sales drop this month? or Which marketplace is performing best and why?
Paid Advertising & Campaign Optimization: Plan, execute, and monitor paid performance campaigns (Shopee Ads, TikTok Shop Ads, etc.), closely tracking KPIs such as ROAS, ROI, CPC, CTR, and CPA....