Be the face of EON Insurance – possess strong focus on customer experience; deliver high quality standards and service level to serve the new and existing customer to handle inquiries via phone calls including emails, mails, faxes and/ or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
To handle customer/ branch calls, complaints and inquiries efficiently, courteously and professionally.
Responsible to perform proper escalation including unresolved complaints or enquiries to respective Senior for resolution and adhere to requirement of EON and Governance.
...