To manage and process all requests for medical reports in a timely, accurate, and confidential manner, ensuring compliance with hospital policies, Ministry of Health (MOH), Malaysian Medical Council (MMC), MSQH /JCI standards, and the Personal Data Protection Act (PDPA) 2010.
Receive, verify, and process medical reports, medical board and copy of medical records requests from patients, next-of-kin, insurers, lawyers, and external agencies in accordance with hospital policies and procedures.
Check and ensure that all applications are complete with valid authorization, consent forms, identification documents, and proof of payment before processing.
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Clear-to-Build (CTB) Ownership: Lead the weekly CTB process via Kinaxis RapidResponse, ensuring full visibility into a 13-week rolling demand across all Planned and Work Orders.
Scenario Modeling: Run advanced "What-If" CTB simulations to evaluate how unexpected, urgent orders impact manufacturing schedules and revenue.
Procurement Oversight: Monitor the PR-to-PO conversion pipeline; proactively resolve bottlenecks tied to tight lead times, revision updates, and End-of-Life (EOL) parts.
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