Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Conduct comprehensive quality inspections and testing of pharmaceutical products and medical devices at various stages of manufacturing to ensure compliance with established quality standards and specifications
Develop, implement and maintain quality assurance protocols, standard operating procedures (SOPs) and documentation systems in accordance with regulatory requirements and industry best practices
Monitor and analyse quality data, test results and manufacturing records to identify trends, variances and potential areas for improvement
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