Ensuring focus on understanding customer demands & pain points, and solving of customer problems to improve customer satisfaction and increase customer loyalty.
Ensure Project is executed and delivered as per customer expectations.
Coordinate the purchase of equipment, material and services in a timely and efficient manner based on the contractual schedule and project specifications.
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Leads RMA operations for equipments such as UPS, PDUs and batteries, and ensuring timely processing, proper troubleshooting, coordinated repairs if required, and quality assurance to deliver dependable customer support and system reliability
Manage end-to-end RMA processes, including receiving, logging, tracking, and dispatching returned equipment back to ASP warehouse
Work closely with ASP on managing RMA cases and technical issues
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We are looking for a highly experienced Senior Control Engineer with strong expertise in Building Management Systems (BMS), Energy Management Systems (EMS), HVAC controls, automation and smart building technologies. The successful candidate will be responsible for the design, engineering, programming, commissioning and technical management of control systems for commercial buildings, industrial facilities, data centres and other complex projects. The role requires strong hands-on technical knowledge, project experience and the ability to lead control engineering activities from design through commissioning and handover.
Design and develop control strategies for BMS, EMS and HVAC systems.
Prepare control philosophies, sequences of operation, points lists, I/O schedules and control schematics.
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To perform mechanical skill on diagnose problems, replace or repair parts, testing, setting and make adjustments on machines, utilities and plant facilities.
To ensure all utilities and machine are well maintained and serviced as per scheduled.
To schedule and record the preventative machine in production area.
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