Perform routine maintenance and repair on various access equipment, including scissor lifts, boom lifts, and aerial work platforms, ensuring optimal functionality and safety.
Diagnose and troubleshoot mechanical, electrical, and hydraulic issues on equipment, utilizing technical expertise and diagnostic tools to identify root causes.
Conduct pre-delivery inspections and post-rental checks to ensure all equipment meets quality standards and client requirements.
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Customer Technical Support: Handle after-sales technical enquiries from Malaysia-based customers via phone, email, or on-site visits; diagnose and resolve product issues related to lead-acid and lithium battery systems.2. On-Site Service & Troubleshooting: Perform installation checks, commissioning support, and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field.3. Product Testing & Analysis: Conduct local testing on defective products returned by customers; document findings and coordinate with HQ Technical Support / R&D for complex cases.4. Customer Training: Deliver basic product operation and maintenance training to customers and local partners as required.5. Documentation: Prepare service reports, site visit records, and maintain accurate after-sales documentation for Malaysia accounts.6. Coordination: Liaise with Leoch China HQ Technical Support for escalated technical matters and spare parts coordination when necessary.7. Ad-hoc Duties: Perform any other after-sales related tasks assigned by the superior.
Market Development: Identify and reach out to potential B2B clients in the manufacturing sector to expand our market footprint.
Client Consultations: Conduct client meetings, presentations, on-site visits to factories and production lines to understand clients' requirements and production challenges.
Technical Support: Collaborate with the technical team to provide basic automation proposals and product specifications tailored to client needs.
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Perform routine maintenance and repair on various access equipment, including scissor lifts, boom lifts, and aerial work platforms, ensuring optimal functionality and safety.
Diagnose and troubleshoot mechanical, electrical, and hydraulic issues on equipment, utilizing technical expertise and diagnostic tools to identify root causes.
Conduct pre-delivery inspections and post-rental checks to ensure all equipment meets quality standards and client requirements.
...
Perform routine maintenance and repair on various access equipment, including scissor lifts, boom lifts, and aerial work platforms, ensuring optimal functionality and safety.
Diagnose and troubleshoot mechanical, electrical, and hydraulic issues on equipment, utilizing technical expertise and diagnostic tools to identify root causes.
Conduct pre-delivery inspections and post-rental checks to ensure all equipment meets quality standards and client requirements.
...
Operational Uptime – Ensure all sales gallery/ office/ common area/ overall township infrastructures, facilities, utilities and equipment are well-maintained and functional at all times.
Maintenance Quality – Uphold quality workmanship in repair and maintenance tasks, complying with safety and SOP standards.
Team Coordination – Provide effective coordination with internal staff, vendors and contractors.
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Operational Uptime – Ensure all sales gallery/ office/ common area/ overall township infrastructures, facilities, utilities and equipment are well-maintained and functional at all times.
Maintenance Quality – Uphold quality workmanship in repair and maintenance tasks, complying with safety and SOP standards.
Team Coordination – Provide effective coordination with internal staff, vendors and contractors.
...
The Service Assistant specializes in providing after-sales maintenance and technical solutions to products to ensure efficiency and smooth workflow. Will be responsible for oversee the installation, configuration, and maintenance of products. Also troubleshooting technical problem of the Product. - To support customers and In-house service after sales. - To provide Installation, commission, and calibration of the new equipment’s. - To maintain, service and repair the equipment periodically.