Information and communications technology user support technicians provide technical assistance to users, either directly or by telephone, email or other electronic means, including diagnosing and resolving issues and problems with software, hardware, computer peripheral equipment, networks, databases and the Internet, and providing guidance and support in the deployment, installation and maintenance of systems.
Tasks include –
Entering commands and observing system functioning to verify correct operations and detect errors
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Provides value added solutions for the company and its defined supplier(s) growth plans and business.
Identifies, defines, implements and supports hardware and software based solutions through the engineering development process.
Develops key engineering and marketing relationships within the company's supplier business units to drive collaboration and solution development at the engineering level.
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Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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To provide IT support to retail outlets and head office
Maintain and troubleshoot problems with computer systems - hardware & software, server, e-mail, network, CCTV, PABX, visual & audio system and peripheral equipment; provide solutions and carry out repairs where required
Lead, supervise and develop the team by managing workload distribution, setting performance expectations, monitoring service delivery standards, coaching team members and ensuring operational objectives are achieved efficiently and effectively.
Establish contract governance framework and manage the end-to-end contract lifecycle by overseeing contract administration, renewal planning, compliance monitoring, service level adherence and maintaining effective contract governance practices.
Plan, coordinate and oversee workplace renovation and space optimisation projects to ensure efficient utilisation of resources, alignment with business requirements, compliance with regulatory standards, and successful project delivery within approved timelines and budgets.
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The Project Estimation & Procurement Intern will assist the project team with cost estimation, quotation sourcing, procurement, and project documentation, providing hands-on exposure to project estimation and procurement processes within construction projects.