This position will be in charge of 1-2 outlets, which includes daily operations, business results and leading the team in delivering excellent service and quality to meet customers' satisfactions at all times. He/ She will support superior in contributing positive business results to the area.
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Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
Responsible for the formation and implementation of the Food & Beverage annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth.
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1. Handles all departmental clerical duties in a timely and efficient manner as directed.
2. Answers the telephone and handles the call according to Hotel standards.
3. Handle guest inquiries and requests and ensure that these are passed on to the appropriate individuals for proper action.
4. Handles incoming calls from within and outside calls and makes appointments as directed.
5. Ensures that the FB Director and FB Manager are advised of any urgent or pressing matters.
6. Liaises with other FB Service staff and section heads to ensure information is passed on in a timely and accurate manner.
7. Distribute all FB Service mail, correspondence and memos in an accurate and timely manner.
8. Raises storeroom requisitions and collect items from the store.
9. Maintains and updates records, and updates the FB Service general information board as directed.
10. Ensures that the office is maintained in a clean and tidy fashion.
11. Assists in the preparation and submission of departmental reports on time as directed.
12. Performs other duties that may be directed or requested by the FB Director and FB Manager.
Responsible for the formation and implementation of the Food & Beverage annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth.
Responsible for the formation and implementation of the Food & Beverage annual business plan and medium term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth.