Seasonal Work Arrangement

The responsibilities of this position will shift according to Teemi's business needs and seasonal activities.

During periods with more events and brand activation activities, greater focus will be placed on event execution and customer engagement.

During peak retail and back-to-school periods, greater focus will be placed on retail store operations, customer service and product fitting.

The employee is expected to be flexible and support both areas as required.

Key Responsibilities

1. Events & Brand Activation

Support the planning, preparation and execution of Teemi events, roadshows, school activities, collaborations and brand activations.
Coordinate event requirements including products, stock, display materials, equipment and other necessary items.
Fully incharge of event setup, operation and dismantling.
Engage with parents and children during events and introduce Teemi products confidently.
Conduct basic product demonstrations and bag fitting when required.
Coordinate with internal team members, event organisers and external parties to ensure smooth event execution.
Monitor event inventory, materials and equipment before and after each event.
Record customer feedback, frequently asked questions and useful observations from events.
Prepare basic event reports, photos and feedback after completion.
Be available for selected weekend, public holiday and outstation events when required.

2. Retail & Customer Experience

Serve customers at the Teemi Penang Official Store and provide a welcoming, professional customer experience.
Understand customers' needs and recommend suitable products based on the child's height, usage and requirements.
Learn Teemi's product range thoroughly and provide clear, accurate and confident product recommendations.
Conduct proper school bag fitting and teach parents and children how to adjust and wear the bag correctly.
Explain product features, differences and usage in an easy-to-understand manner.
Handle customer enquiries and provide appropriate after-sales guidance.
Support cashiering and basic retail transactions when required.
Maintain a clean, organised and customer-ready retail environment.
Ensure displays, product samples, promotional materials and fitting areas are properly maintained.

What We Look For

We are not looking for someone who simply stands behind the counter or waits for instructions.

We are looking for someone who is willing to learn, communicate, take initiative and become confident in representing Teemi face-to-face.

Whether you are meeting a family in our store, helping a child find the right school bag, or representing Teemi at an event, you are part of the customer's experience with our brand.

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