Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a resourceful and proactive individual to join us as the IT Lead. Reporting to the Executive Director, this person is responsible for driving technology solutions that strengthen FOFM’s mission and operational excellence. This person will oversee IT systems, safeguard data, and pioneer practical, innovative tools that expand our impact – always seeking smarter, cost-effective ways to deliver results.
Serve as the primary point of contact for clients by handling requests, inquiries, feedback, and issue escalations in a timely and professional manner.
Coordinate with internal teams to ensure client issues are tracked, resolved, and communicated effectively.
Identify, analyze, and manage operational bottlenecks within the Service Delivery team, and recommend process improvements to enhance efficiency.
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Conduct end-to-end KYC/KYB reviews for individual/corporate customers seeking to onboard onto the MX Global platform.
Perform identity verification, beneficial ownership analysis, and risk classification in accordance with internal policies and regulatory requirements.
Review and assess supporting documentation (e.g. proof of identity, corporate registration documents, source of funds/wealth declarations).
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The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.
Overseeing the whole company’s projects and act as a Project Manager to develop and manage Solar PV projects.
Evaluate project resource needs for executing the projects.
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Prepare accurate quotations and tender submissions for interior design and fit-out projects.
Advise on suitable and effective strategies, methodologies, and best practices in tender pricing.
Responsible for verifying and cost-controlling all suppliers, subcontractors, workers, and related parties, including project claims and expenses within the approved budget.
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Review finance-related emails and respond to customer payment and invoicing enquiries.
Verify customer event details, billing information, pricing, tax calculations, and supporting documents before invoice generation.
Convert approved quotations into customer invoices using the accounting system. Record and update customer payments, including bank transfers, cheques, and credit card transactions in Xero.
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Preparation of monthly financial or management reporting which includes income statement, balance sheet, trial balance; general ledger reconciliation, aging report, listing.
Responsible for Accounts Payable, Accounts Receivable, General Ledger including of preparing invoices, journal entries, CN, DN, receipts, checking supporting entries, reconciliation to creditors statements, perform bank reconciliations, inter-company and accounts reconciliations, fixed assets management, monitoring credit control and aged collection.
Maintain proper accounting in compliance with regulatory requirement & accounting standards.
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Manage and develop inventory management plans, policies, guidelines and processes to ensure inventory is planned at optimal level to meet target turns and demand.
Manage and monitor cost and efficiency improvements for inventory management to achieve the optimal level of inventory holdings versus fulfilment
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Financial Advisory: Conduct in-depth discovery sessions to accurately understand clients' risk tolerance, financial objectives, and time horizons to provide tailored recommendations.
Revenue Generation: Achieve key performance indicators (KPIs) by generating fee-based income through the strategic sale of wealth management products.
Market Intelligence: Stay updated on global market trends, interest rate shifts, and regulatory changes to provide proactive and timely advice to clients.
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