The Senior Customer Service Executive is responsible for overall customer satisfaction by supporting the Sales Team to ensure customer' needs and concerns is efficiently and effectively managed i.e., to turn unhappy customers into return guests. Build rapport and establish good relationships with customers to ensure customer retention
Develop business process improvement solutions & service quality processes to enhance customer service operations.
Plan and run roadshows and brand activation events in partner pharmacies and clinics, covering booth setup, product sampling, consumer engagement, and on-site sales.
Coordinate health screening activities (e.g., basic health tests) with pharmacy partners as part of activation campaigns.
Drive sell-through at partner outlets through merchandising, promotional displays, pharmacy staff briefings, and campaign execution.
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Build and maintain strong relationships with clients, event organisers and guests, ensuring exceptional service before, during and after each event.
Attend to customer enquiries, feedback and complaints across all communication channels, including social media, telephone, email and in-person interactions, ensuring timely and professional resolution.
Collect, analyse and report guest feedback and post-event evaluations, recommending continuous improvements to enhance customer satisfaction and drive repeat business.
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Build and maintain strong relationships with clients, event organisers and guests, ensuring exceptional service before, during and after each event.
Attend to customer enquiries, feedback and complaints across all communication channels, including social media, telephone, email and in-person interactions, ensuring timely and professional resolution.
Collect, analyse and report guest feedback and post-event evaluations, recommending continuous improvements to enhance customer satisfaction and drive repeat business.
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Analyze production forecasts, customer demand, and inbound shipment schedules to determine warehouse resource requirements & utilization
Coordinate warehouse activities during production ramp-up, slowsdown, and peak demand periods
Monitor daily, weekly, and monthly warehouse performance metrics, identify performance gap and operational bottleneck and implement mitigation plans before impacting production
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Review monthly management accounts from FSSC, resolve discrepancies, and ensure accurate, timely reporting in line with accounting standards and policies.
Coordinate annual budgets and forecasts, monitor financial performance, and provide variance analysis to support strategic decision-making.
Oversee cash flow, working capital, and financing needs—including projections, treasury activities, and engagement with financial institutions.
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Aggressively source and book new mortgage loans for the bank.
Actively attend developer launches, road shows, property exhibitions to develop and maintain strong relationships with property developers, real estate agents, lawyers and valuers.
Cross selling other banking products, when required.
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Support the development and execution of annual brand plans in line with business objectives and brand strategy.
Execute integrated marketing campaigns across ATL, BTL, digital, social, PR, influencer/KOL, experiential and trade channels.
Monitor and report brand performance against agreed KPIs, including sales, market share, campaign performance, consumer engagement, ROI and budget.
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Identify new sales opportunities across assigned territories and develop competitive strategies and tactical plans, including bundled offers and customized proposals, to strengthen market position
Gather market intelligence and contribute to Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis by tracking competitor activities, food trends, and relevant industry developments
Build and maintain strong relationships with key external stakeholders including Executive Chefs, Pastry Chefs, Food and Beverage (F&B) Managers, and Research and Development (R&D) Managers to drive brand loyalty and business sustainability
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Candidates should possess strong skills in New Business Development and Lead Generation to expand the HoReCa customer base.
Candidates should possess solid Business and Account Management capabilities to maintain and grow strategic client relationships.
Candidates should possess excellent Communication skills, including the ability to present solutions clearly and build rapport with diverse stakeholders.
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Fresher's with degree in marine or related fields can apply.
Work closely with Offshore, Logistics teams, Head of Procurement Services, and APAC team, to support and implement the Procurement Services strategy.
Lead sourcing and manage operational procurement and purchasing activities for Procurement Services business in the region, and beyond where required.
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Fully responsible for annual audit and tax submissions.
Liaise with external auditors, tax agents, company secretary, bankers, and local regulatory authorities to ensure compliance with statutory and tax regulations.
Prepare full sets of accounts and handle monthly closing activities.
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